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Standard User Thomasmortin87
(newbie) Fri 18-Aug-17 18:00:19
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Slow Plusnet Speed


[link to this post]
 
Hi I was wondering if someone could give me some advise.

I have Plusnet broadband upto 17mb but only getting 1984 Sync speed.

I should be getting 9-11mb I've been told.

Here is my router stats

- Data rate: 438/1984
8 - Maximum data rate: 372/1852
9 - Noise margin: 3.5/5.4
10 - Line attenuation: 23.7/39.5
Administrator MrSaffron
(staff) Fri 18-Aug-17 18:30:56
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
What phone wiring do you have in the home? In short have you tried connecting via the test socket that is part of the master socket? This test socket when exposed should mean no other extensions work in the home.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Thomasmortin87
(newbie) Fri 18-Aug-17 18:52:48
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Re: Slow Plusnet Speed


[re: MrSaffron] [link to this post]
 
Hi Thanks for the reply. I have the grey cable in the test socket. Its just one open reach socket in the house.


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Standard User Michael_Chare
(fountain of knowledge) Fri 18-Aug-17 19:34:20
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
Do you happen to have a different router you could try?

Michael Chare
Standard User flippery
(experienced) Fri 18-Aug-17 20:06:53
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
What Exchange are you linked to
If you are not sure can be found on Samknows
IDo you have stable line with no disconnects
Standard User Oldjim
(knowledge is power) Fri 18-Aug-17 22:20:42
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
It would appear that you have a major problem
Have you tried the Quiet Line Test https://support.zen.co.uk/kb/Knowledgebase/Performin...
If that is clear can you try a different cable to the router and if that doesn't work you should report a fault to Plusnet at https://faults.plus.net
Standard User Thomasmortin87
(newbie) Fri 18-Aug-17 22:49:15
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Re: Slow Plusnet Speed


[re: Oldjim] [link to this post]
 
Thanks for the reply,

I have reported the issue to plusnet they said upto 3 working days for the network team to look into this issue.

Any ideas what the problem could be? I'm going to be trying a different router tomorrow I have a BT home Hub 6 which I will try.

I was hoping that BT wholesale put me on a capped 2mb service so it's an easy fix but clearly that's not the case frown
Standard User jelv
(knowledge is power) Sat 19-Aug-17 00:09:47
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
If it was any sort of capping the noise margin would be very high.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User Thomasmortin87
(newbie) Sat 19-Aug-17 12:43:09
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Re: Slow Plusnet Speed


[re: jelv] [link to this post]
 
I have now plugged in a different router but still the same.

Product name:
BT Hub 6A
Serial number:
+084319+NQ70232209
Firmware version:
SG4B10002244
Firmware updated:
19-Aug-2017
Board version:
1.0
Gui version:
1.32.0
DSL uptime:
0 Days, 0 Hours 4 Minutes 0 Seconds
Data rate:
445 bps / 1.94 kbps
Maximum data rate:
476 / 2628
Noise margin:
5.7 / 5.6
Line attenuation:
39
Signal attenuation:
238 / 390
VPI / VCI:
0/38
Modulation:
G_992_5_ANNEX_A
Latency type:
Fast Path
Data sent / received:
0 MB Uploaded / 0 MB Downloaded
BT Wi-fi:
Not active
2.4 GHz wireless network name:
BTHub6-FRWG
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-FRWG
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Band steering:
Off
Wireless mode:
Mode 1
Firewall:
On
MAC address:
A4:08:F5:88:4A:1D
Software variant:
-
Boot loader:
7.33.1
Standard User RobertoS
(elder) Sat 19-Aug-17 14:50:05
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
Do you get a dial tone on your landline phone?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 72053/12059Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Thomasmortin87
(newbie) Sat 19-Aug-17 16:15:59
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Re: Slow Plusnet Speed


[re: RobertoS] [link to this post]
 
Hi Roberto,

Yes I have a dial tone and have also done a test by calling some number plus net said to do.

Line seems fine just the broadband speed.

I was told I should be getting anything upto 11mb

Also someone ask what exchange I'm connected too. I have no idea but my postcode is M26 3UW

Edited by Thomasmortin87 (Sat 19-Aug-17 16:17:59)

Administrator MrSaffron
(staff) Sat 19-Aug-17 19:03:00
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
Radcliffe and cabinet has no plans for VDSL2 I can spot but you seem to have Virgin Media cable as an option, or LLU ADSL2+ which if Plusnet cannot fix line issue might be worth a shot i.e. Sky and TalkTalk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Thomasmortin87
(newbie) Sun 20-Aug-17 16:31:09
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Re: Slow Plusnet Speed


[re: RobertoS] [link to this post]
 
Things have improved just a little today. Only getting 2.5mb but it's a little improvement.

Once my profile drops to 3DB will it get me upto 9-10mb?

This is a list of your BT Smart Hub settings and current statistics.


Product name:BT Hub 6A
Serial number: +084319+NQ70232209
Firmware version: SG4B10002244
Firmware updated: 19-Aug-2017
Board version: 1.0
Gui version: 1.32.0
DSL uptime: 0 Days, 4 Hours 15 Minutes 11 Seconds
Data rate: 444 bps / 2.33 kbps
Maximum data rate: 496 / 2568
Noise margin: 6.5 / 5.9
Line attenuation: 39
Signal attenuation: 238 / 390
VPI / VCI: 0/38
Modulation: G_992_5_ANNEX_A
Latency type: Fast Path
Data sent / received: 28 MB Uploaded
BT Wi-fi: Not active
2.4 GHz wireless network name: BTHub6-FRWG
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-FRWG
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Band steering: Off
Wireless mode: Mode 1
Firewall: On
MAC address: A4:08:F5:88:4A:1D
Software variant: -
Boot loader:

Edited by Thomasmortin87 (Sun 20-Aug-17 16:32:00)

Standard User ian007jen
(experienced) Sun 20-Aug-17 18:52:10
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
Damn google I incorrectly searched and read that G992.5 was VDSL....My mistake...sorry

Edited by ian007jen (Sun 20-Aug-17 19:54:30)

Standard User Thomasmortin87
(newbie) Sun 20-Aug-17 18:56:57
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Re: Slow Plusnet Speed


[re: ian007jen] [link to this post]
 
I tried the plusnet router which was not very good.

I'm now using a BT Hub 6
Standard User IanBB
(committed) Sun 20-Aug-17 19:14:43
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Re: Slow Plusnet Speed


[re: ian007jen] [link to this post]
 
G992.5 is ADSL2+
Standard User flippery
(experienced) Sun 20-Aug-17 19:18:19
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Re: Slow Plusnet Speed


[re: ian007jen] [link to this post]
 
G992-5 is ADSL+

I have ADSL2+

G993-2 is VDSL2
Standard User flippery
(experienced) Sun 20-Aug-17 19:36:52
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
Your SNR up and down would be correct for 9Mb down and 1Mb up sync.
To check that you do not have an internal interference.
Can you switch off all elecrical sockets, except broadband router and reboot.
Check speed, if still the same. The problem is probably external wiring or exchange card.
if there is a difference gradually switch on sockets to find.
Assume you have changed filter.
Standard User ian007jen
(experienced) Sun 20-Aug-17 19:55:23
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Re: Slow Plusnet Speed


[re: IanBB] [link to this post]
 
yep...deleted my post...my mistake
Standard User Thomasmortin87
(newbie) Tue 22-Aug-17 16:13:09
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Re: Slow Plusnet Speed


[re: flippery] [link to this post]
 
UPDATE! openreach engineer been out today and found a spilt cable in the exchange.

All fixed and getting faster speed then expectedsmile

Also have request for plusnet to remove the cap off my upload speed.

Product name: BT Hub 6A
Serial number: +084319+NQ70232209
Firmware version: SG4B1000B316
Firmware updated: 20-Aug-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 0 Hours 6 Minutes 54 Seconds
Data rate: 445 Kbps / 12.21 Mbps
Maximum data rate: 1284 / 12364
Noise margin: 31.2 dB / 6.1 dB
Line attenuation: 37 dB
Signal attenuation: 23 dB / 37 dB
VPI / VCI: 0/38
Modulation: G_992_5_ANNEX_A
Latency type: Fast Path
Data sent / received: 9 MB Uploaded / 386 Download
BT Wi-fi: Not active
2.4 GHz wireless network name: BTHub6-FRWG
2.4 GHz wireless channel: Smart (Channel 6)
5 GHz wireless network name: BTHub6-FRWG
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: A4:08:F5:88:4A:1D
Software variant: -
Boot loader: 7.33.1
Standard User 4M2
(knowledge is power) Tue 22-Aug-17 16:36:26
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
In reply to a post by Thomasmortin87:
DSL uptime: 0 Days, 0 Hours 6 Minutes 54 Seconds
Data rate: 445 Kbps / 12.21 Mbps
Maximum data rate: 1284 / 12364
Noise margin: 31.2 dB / 6.1 dB
Line attenuation: 37 dB
Signal attenuation: 23 dB / 37 dB
VPI / VCI: 0/38
Modulation: G_992_5_ANNEX_A
Latency type: Fast Path


That looks really good, once the upstream SNRM is set to 9dB you should get the full upstream rate smile
Standard User Thomasmortin87
(newbie) Tue 22-Aug-17 17:33:23
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Re: Slow Plusnet Speed


[re: 4M2] [link to this post]
 
Brilliant thanks.

How long till my downstream SNR changes to 3DB? That should give me a little extra speed
Standard User Oldjim
(knowledge is power) Tue 22-Aug-17 17:40:31
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
That isn't correct
You need to contact Plusnet and get the upstream uncapped as it would appear that when they ordered it the agent pressed the wrong option
Standard User 4M2
(knowledge is power) Tue 22-Aug-17 18:11:28
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Re: Slow Plusnet Speed


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
That isn't correct
You need to contact Plusnet and get the upstream uncapped...


I believe the OP has already done that?
Standard User 4M2
(knowledge is power) Tue 22-Aug-17 18:21:21
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Re: Slow Plusnet Speed


[re: Thomasmortin87] [link to this post]
 
In reply to a post by Thomasmortin87:
Brilliant thanks.

How long till my downstream SNR changes to 3DB? That should give me a little extra speed


I would be happy with a 6dB SNRM on an ADSL2+ 37dB attenuation. What's the throughput like now, e.g. Youtube 1080p videos or thinkbroadband speed tests?
Standard User Realalemadrid
(member) Tue 22-Aug-17 18:33:27
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Re: Slow Plusnet Speed


[re: 4M2] [link to this post]
 
I agree with Oldjim, the upload is capped and needs action by PlusNet, they don't set the SNRM anyway, the router syncs at the maximum speed possible subject to a default SNRM of 6dB.
Standard User 4M2
(knowledge is power) Tue 22-Aug-17 19:25:49
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Re: Slow Plusnet Speed


[re: Realalemadrid] [link to this post]
 
In reply to a post by Realalemadrid:
I agree with Oldjim, the upload is capped and needs action by PlusNet, they don't set the SNRM anyway, the router syncs at the maximum speed possible subject to a default SNRM of 6dB.


How do Plusnet cap the upstream speed? The large upstream margin is generally indicative of a capped upstream sync and that will be reported by the router as a set upstream target SNRM.
Standard User Oldjim
(knowledge is power) Tue 22-Aug-17 20:54:24
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Re: Slow Plusnet Speed


[re: 4M2] [link to this post]
 
There are two options when ordering one of which has a fixed upstream speed
There have been multiple posts on the Plusnet forums about this
Standard User 4M2
(knowledge is power) Tue 22-Aug-17 21:56:38
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Re: Slow Plusnet Speed


[re: Oldjim] [link to this post]
 
What do they do from 21CN exchanges, just stick folks on a 448Kbps upstream sync and hope that many folks don't notice?
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