I have been without fibre for over 2 weeks, so the online chat would be no good to me and to be honest I do not like these online chat things anyway.
My main problem with plusnet customer service is getting through to them in the first place, 20-30 mins is fart too long to be waiting for someone to answer the phone, but i must admit once through to them the service was ok. some things could have been done better and it did take far too long to get the service up and running again, but a lot of that is due to BTOR and the fact that the hybrid antique system we have in this country is falling apart and BTOR is just a useless inefficient company
I was looking for a better deal from another network before all this happened, but to be honest there is not much different in any of them and if this fault had happened if i was with Talk Talk I may have had far more problems as their customer service is awful.
Anyway, I have got a better deal , new modem router and a month free due to not have fibre for 2 weeks.
I had to borrow my neighbours BTOR modem as for some reason mine have given up, something must have happened to knock the line and the modem out. Saying that i have better speeds now than ever had.
Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux