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Standard User 23Prince
(fountain of knowledge) Thu 14-Sep-17 13:10:23
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Oh my...


[link to this post]
 
So I took the plunge and signed up. Needing to pay for a new line as my spare line must be disconnected at the exchange.(and first month of course) I have been sent SMS messages with no date on and there's a 45 minute wait to get an order update.

I made the wrong decision here - didn't i...
Standard User 23Prince
(fountain of knowledge) Thu 14-Sep-17 14:05:53
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Re: Oh my...


[re: 23Prince] [link to this post]
 
Scrub this, I got through on Chat and was told my install had been moved to a date well outside of what I can do. And all I got was " nothing we can do" back in the day you could pay for an expedite but even though BTO show it as an option, I am told not a chance

Cancelled.
Standard User baby_frogmella
(fountain of knowledge) Thu 14-Sep-17 17:32:42
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Re: Oh my...


[re: 23Prince] [link to this post]
 
"We'll do you proud" wink

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel


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Standard User 23Prince
(fountain of knowledge) Thu 14-Sep-17 19:22:22
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Re: Oh my...


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
"We'll do you proud" wink


Indeed. Honestly no customer satisfaction there. took over 50 mins on the phone and then I hung up and waited 35 mins on live chat!
Standard User ferretuk
(member) Thu 14-Sep-17 19:38:45
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Re: Oh my...


[re: 23Prince] [link to this post]
 
It could have been worse wink

https://www.thesun.co.uk/news/4461420/plusnet-custom...

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM
Standard User camieabz
(sensei) Thu 14-Sep-17 21:23:31
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Re: Oh my...


[re: baby_frogmella] [link to this post]
 
I've been spending too much time on Twitter, as I automatically moved to click the 'Like' button. laugh
Standard User mbames
(member) Fri 15-Sep-17 17:11:35
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Re: Oh my...


[re: camieabz] [link to this post]
 
In reply to a post by camieabz:
I've been spending too much time on Twitter, as I automatically moved to click the 'Like' button. laugh


Me too (well the facebook like button)

Sky Fibre (40/10), Draytek 130, DrayTek 2925, DrayTek AP-700
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Standard User 23Prince
(fountain of knowledge) Fri 15-Sep-17 20:48:17
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Re: Oh my...


[re: ferretuk] [link to this post]
 
In reply to a post by ferretuk:
It could have been worse wink

https://www.thesun.co.uk/news/4461420/plusnet-custom...


Oh I saw that nearly every day when I worked there. If not that whinging about customers before and after calls. If not that it was whinging about how rubbish BT were when we had to contact them over faults etc, Or calling overseas staff South Afri-Cant's

I heard it all..

In regards to this chap - as someone else said - they can call me that for the same reward smile

Edited by 23Prince (Fri 15-Sep-17 20:50:03)

Standard User zyborg47
(eat-sleep-adslguide) Fri 15-Sep-17 21:13:30
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Re: Oh my...


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
"We'll do you proud" wink


To be honest with the problems I have been having over the last few weeks they have been pretty good, BTOR was the main problem as they was slow to get things sorted. My only complaint with Plusnet customer service is they do not seem to have enough people answering their phones and waiting over 15 minutes to even talk to to someone is not good enough. But at least when you do get through they are pretty good and they are not based in some far away land, even if it is Yorkshire. smile


Got more sense out of plusnet than I ever have with BT or Talk Talk.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User 23Prince
(fountain of knowledge) Sat 16-Sep-17 13:34:54
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Re: Oh my...


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
In reply to a post by baby_frogmella:
"We'll do you proud" wink


To be honest with the problems I have been having over the last few weeks they have been pretty good, BTOR was the main problem as they was slow to get things sorted. My only complaint with Plusnet customer service is they do not seem to have enough people answering their phones and waiting over 15 minutes to even talk to to someone is not good enough. But at least when you do get through they are pretty good and they are not based in some far away land, even if it is Yorkshire. smile


Got more sense out of plusnet than I ever have with BT or Talk Talk.


I'm giving them a go afterall - even if I have to wait 3 weeks for them to turn the line on (not sure why it takes so long -the number they gave me is already ringing when I call it, but the line itself is dead)

Best case it acts like Infinity did - bad case. It's bad but a price rise will sort that
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