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Standard User hk11
(fountain of knowledge) Tue 24-Oct-17 18:33:32
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Re: Sky to Plusnet


[re: MatHal] [link to this post]
 
In reply to a post by MatHal:
I abandoned the move to Sky and went to Origin instead.


Looks like what I shall end up doing.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Tue 24-Oct-17 18:35:10
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Re: Sky to Plusnet


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Isn't any move classed as a migration?


I thought so.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Tue 24-Oct-17 18:39:42
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Re: Sky to Plusnet


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
It does seem that only Plusnet do it as I haven't heard of others complaining


This is my experience and the reason for my question/thread.

I am surprised Ofcom don't do anything about it! Mind you I shouldn't be surprised given that Ofcom never seem to do anything. wink


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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Standard User mbames
(member) Tue 24-Oct-17 19:16:38
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Re: Sky to Plusnet


[re: MatHal] [link to this post]
 
In reply to a post by MatHal:
Origin have not responded to my e-mail complaint either and phoning them is a nightmare (though not quite as bad as with Plusnet).


They seem to respond to Twitter, but then you still have to make do with the level 2 techs who would drag their feet (if they hadn't already worn away by previous years of drag-age!).

Amazingly they have no customer accessible ticket system so you have no idea how things are, or generally aren't progressing.

Shame, as when my parents switched over about a year ago their customer service was much better than now (and amazing cf plusnet). Guess that is the case with all these cheap ISPs, they grow faster than their backroom support teams.

Sky Fibre (40/10), Draytek 130, DrayTek 2925, DrayTek AP-700
(Gone but not forgotten: 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User dwg1
(newbie) Tue 24-Oct-17 20:53:08
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Re: Sky to Plusnet


[re: hk11] [link to this post]
 
If you are finding a drop in speed try changing the dns on the device/router to 8.8.8.8. It can make all the difference, and can always be changed back if need be...
Standard User ian72
(eat-sleep-adslguide) Wed 25-Oct-17 08:26:00
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Re: Sky to Plusnet


[re: hk11] [link to this post]
 
PlusNet "Cessation charge"
It's £30 for residential customers and £25 for business customers (inclusive of VAT).
The good news is, there's no charge if you move to another broadband service that also uses a BT line for its network.

And for the phone line itself they state LLU transfers are free as well under "Connection charges and other charges for PlusNet Phone services" so they don't seem to be following their own published charges.
Standard User Oldjim
(knowledge is power) Wed 25-Oct-17 08:29:59
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Re: Sky to Plusnet


[re: hk11] [link to this post]
 
my acount details still shows £30
Standard User jelv
(knowledge is power) Wed 25-Oct-17 08:51:06
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Re: Sky to Plusnet


[re: ian72] [link to this post]
 
A cease and re-provide is not a LLU transfer. Plusnet have no control over whether the gaining provider does it the right way. If they do it the wrong way Plusnet is hit with a charge - only fair that they recover the cost.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User RobertoS
(elder) Wed 25-Oct-17 09:03:08
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Re: Sky to Plusnet


[re: Oldjim] [link to this post]
 
This thread is confusing smile.

The OP is considering moving from Sky to Plusnet, not leaving Plusnet. Nothing to do with the Plusnet Cease fee.

This £50 appears to be the advertised Plusnet connection charge for Unlimited ADSL2+ with no annual contract. I.e. monthly contract, no minimum term. Chargable even on a BTW-BTW migration. See the final entry on the packages list.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 73724/12601Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Oldjim
(knowledge is power) Wed 25-Oct-17 09:08:03
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Re: Sky to Plusnet


[re: RobertoS] [link to this post]
 
it is and I totally missed that - so why was it posted here rather than in the Sky forum
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