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Standard User gordon_k
(member) Tue 21-Nov-17 13:10:00
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Do John Lewis offer line rental saver option?


[link to this post]
 
Considering a move to John Lewis ( probably ADSL ) and wondering - what with the PlusNet connection - whether they offer a saver / pay-up-front option on line rental?
Standard User Apprentice
(knowledge is power) Tue 21-Nov-17 14:22:15
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Re: Do John Lewis offer line rental saver option?


[re: gordon_k] [link to this post]
 
Don't think LRS is an option when they are selling unlimited broadband and line rental plus eve and w/e free calls for just £20.00 a month, cheaper than Plusnet when you don't live in a low cost area and cheaper than the retention offer prior to switching.

https://www.johnlewisbroadband.com/buying-guide/

I migrated/moved very recently to them.

John Lewis Broadband
Standard User gordon_k
(member) Tue 21-Nov-17 23:02:38
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Re: Do John Lewis offer line rental saver option?


[re: Apprentice] [link to this post]
 
Yes, they seem to be a great deal for people in a more expensive area (e.g. compared to PlusNet) - or folk who make a lot of phone calls.

Thought I'd ask anyway, as I know the existence of the PlusNet LRS is not easy to detect from their broadband homepage.


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Standard User longedge
(committed) Wed 22-Nov-17 08:58:50
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Re: Do John Lewis offer line rental saver option?


[re: Apprentice] [link to this post]
 
Just had a look at that page - "Freephone 24/7, UK customer support". So is it not PlusNet who provide the support I wonder.

Standard User Apprentice
(knowledge is power) Wed 22-Nov-17 11:32:41
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Re: Do John Lewis offer line rental saver option?


[re: longedge] [link to this post]
 
One of the support staff (Complaints Advisor) I was speaking to at the start of the week has been with Plusnet for four years.

John Lewis Broadband
Standard User kebabselector
(committed) Wed 22-Nov-17 12:12:43
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Re: Do John Lewis offer line rental saver option?


[re: longedge] [link to this post]
 
It's plusnet uk support with the same quality of service.

ISP's:
Zen: 6mb down - .7mb up
JohnLewis BB: Cancelled
Stechford (CMSTE) Cab 50 - FTTC doing Design, live due by Oct 2018 - Phase CEO Escalation 19a - Huawei (Info from Codelook)
BCC Planning Portal Ref: 2017/09636/PA
Standard User Michael_Chare
(fountain of knowledge) Wed 22-Nov-17 12:23:18
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Re: Do John Lewis offer line rental saver option?


[re: gordon_k] [link to this post]
 
One of the problems with Plusnet LRS is that the length I was offered was for a year but the BB contract was for 18 months. As I knew I was very likely to leave at the end of the contract I just had to pay the normal line rental fro the last 6 months.

Some ISPs offer 18 month LRS.

Michael Chare
Standard User longedge
(committed) Wed 22-Nov-17 14:31:21
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Re: Do John Lewis offer line rental saver option?


[re: kebabselector] [link to this post]
 
I thought PlusNet dropped 24/7 support in 2015 (not that it bothers me particularly) so it just seemed odd.

Standard User gordon_k
(member) Wed 22-Nov-17 15:38:30
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Re: Do John Lewis offer line rental saver option?


[re: Michael_Chare] [link to this post]
 
I've had the same issue with PlusNet in the past, with them not adapting the LRS to the length of contract. Even more irksome when they've raised the line rental since your contract started. wink

But now I've finally got my yearly renewal synced with Black Friday, an 18-month contract is a bit of a dealbreaker for me. That's one of the main reasons John Lewis & Talk Talk appeal.
Standard User ian72
(eat-sleep-adslguide) Wed 22-Nov-17 16:00:52
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Re: Do John Lewis offer line rental saver option?


[re: gordon_k] [link to this post]
 
One of the good things about regular price rises is that when they raise the price you can leave. And if you have broadband and LRS on different contract lengths then they have to refund the LRS as part of leaving (Ofcom ruled on that a little while ago). It means that at least once a year you have a get out of jail free card even with non-coterminus contracts.
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