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Standard User Conrad3000
(member) Tue 05-Dec-17 20:19:15
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Re: Connected but no internet?


[re: MrSaffron] [link to this post]
 
I think you're right, Mr S. I've reverted back to using the Hub 0 (the 2704n router) and things seem pretty stable at the moment.

Personally I think PN haven't really fully tested the Hub 1 on a standard ADSL line. I know it's mainly a fibre router but when using it on 'normal BB, for some reason it can't cope with a stable connection.
Standard User RobertoS
(elder) Tue 05-Dec-17 21:24:31
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
Horses for courses?

/me hides

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User ukhardy07
(knowledge is power) Tue 05-Dec-17 21:44:08
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
When you get the drops was it every device affected?

In terms of stability itís just a rebranded BT Homehub 5 so possibly one of the most used routers in the UK. It does have some challenges but certainly never heard what you have reported.


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Standard User Conrad3000
(member) Wed 06-Dec-17 16:51:19
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Re: Connected but no internet?


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
When you get the drops was it every device affected?


Sadly yes.
Standard User ggremlin
(experienced) Wed 06-Dec-17 19:19:10
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
what other equipment is connected, for instance do you have a second wireless access point?

reason for asking: could be a broadcast storm / network loop crippling the local network.
Standard User Conrad3000
(member) Wed 06-Dec-17 22:38:26
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Re: Connected but no internet?


[re: ggremlin] [link to this post]
 
In reply to a post by ggremlin:
what other equipment is connected, for instance do you have a second wireless access point?

reason for asking: could be a broadcast storm / network loop crippling the local network.


Good question. I do have a Samsung phone that acts as a mobile hotspot and which also shows up on the Wifi analyser app.

Do you think that could be causing the problem?
Administrator MrSaffron
(staff) Wed 06-Dec-17 23:09:27
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
Maybe, turn off the personal hot spot function and see if this makes any difference

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Wed 06-Dec-17 23:23:01
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
Do you have a google chromecast by any chance, on some of the older HomeHub 5s it entirely crippled the network, a firmware update has since solved it? I wonder if your PlusNet One Hub is on the older firmware, given it's just a homehub 5A is disguise.

...Not even sure if the PlusNet One Hubs get the same firmware updates? I'd assume so?

When you mention accessing 192.168.1.254, during the period of downtime is getting here super slow? Clue, the only time accessing 192.168.1.254 goes slow on a BT HomeHub (in 90% of cases) is when the line physically drops out the broadband connection (usually indicates a wider issue e.g. line fault). I will assume it's the same for the One Hub given it's the same device... You will note if you pull out the RJ11 cable, suddenly getting to the router GUI is so so slow.

When you go to the router stats does the connection uptime reset after these periods?

Finally can you provide us some stats.
http://192.168.1.254 then click troubleshooting and then help desk.
Thatíll bring up line stats - please post here

Edited by ukhardy07 (Wed 06-Dec-17 23:27:14)

Standard User Conrad3000
(member) Thu 07-Dec-17 16:54:48
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Re: Connected but no internet?


[re: ukhardy07] [link to this post]
 
I'll turn off the mobile hotspot on my phone and see what happens. And the uptime doesn't reset every time it says there's no internet.

The line stats from the router are as follows:

Product name: Plusnet Hub
2. Serial number: +081441+NQ73802039
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:35:32
6. Data rate: 1087 / 20025
7. Maximum data rate: 1088 / 20168
8. Noise margin: 6.8 / 6.2
9. Line attenuation: 7.4 / 18.7
10. Signal attenuation: 7.3 / 16.9
11. Data sent/received: 18.9 MB / 666.1 MB
12. Broadband username: **********
13. 2.4 GHz Wireless network/SSID: Plusnet 2.4 ghz
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: 11
17. 5 GHz Wireless network/SSID: Plusnet 5 ghz
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 58:90:43:ec:21:22
23. VPI/VCI: 0 / 38
24. Modulation: G.992.5 Annex A
25. Latency type: Fast
26. Software variant: AA
27. Boot loader: 1.0.0


Forgot to add; I do have Chromecast but I'll make sure it's not connected.

Edited by Conrad3000 (Thu 07-Dec-17 16:56:27)

Standard User ukhardy07
(knowledge is power) Thu 07-Dec-17 17:44:13
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Re: Connected but no internet?


[re: Conrad3000] [link to this post]
 
So that DSL Uptime does not reset to 0?

Are you able to factory reset the device? Do not change a single setting. Leave it connected in for a few weeks and monitor?

I note a few changes in your stats, e.g. SSID, channel change etc, I would have more comfort if the device was in factory default state. Also to check, have you used the supplied cables, rj11 cable, filters etc - not reused some old stuff from older device? likewise are you NOT using the BT openreach modem, ie device straight into the phone socket?

I note the Hub Zero needs the modem, to confirm you are not using this on the Hub One?

EDIT: The firmware you have is reported to be fine on chromecast. A known reported bug is the connection stops working if the upload is saturated e.g. Google Drive uploading, Dropbox, utorrent etc. Do you have large uploads from any devices?

Edited by ukhardy07 (Thu 07-Dec-17 17:46:34)

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