Get in touch with JL/PN CS and tell them the router hasn't arrived yet, I signed up on a Sunday evening and the Sagemcom 2704n router arrived by Royal Mail the following Wednesday, after that it took quite a while to get the phone and BB sorted but I was never without the use of either.
My previous ISP was Plusnet and John Lewis BB and phone is provided by Plusnet so I guess that was the issue, internal conflict
: My ADSL connection is just as it was with Plusnet no better or worse.
The router is basic as is the GUI, you can see a bit more info with this link:
John Lewis Broadband
Edited by Apprentice (Tue 12-Dec-17 14:06:27)