User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User epyon
(fountain of knowledge) Sat 10-Mar-18 19:39:08
Print Post

Customer service team unreachable


[link to this post]
 
I've tried the last 3 days and whenever i get to the 15min mark it just goes silent and im never put through to anyone im moving home so its important i actually get though if not guess ill just go with someone else :|

AAISP FTTC - 80/20 *TP-Link W9980*
Three - 4G *Huawei Honor 8*

Edited by epyon (Sat 10-Mar-18 19:39:38)

Standard User Michael_Chare
(fountain of knowledge) Sat 10-Mar-18 23:12:06
Print Post

Re: Customer service team unreachable


[re: epyon] [link to this post]
 
Have you tried the 'chat'?

Michael Chare
Standard User epyon
(fountain of knowledge) Sat 10-Mar-18 23:38:35
Print Post

Re: Customer service team unreachable


[re: Michael_Chare] [link to this post]
 
tried at 2pm,5pm today its "unavailable"

AAISP FTTC - 80/20 *TP-Link W9980*
Three - 4G *Huawei Honor 8*


Register (or login) on our website and you will not see this ad.

Standard User longedge
(committed) Sun 11-Mar-18 10:37:16
Print Post

Re: Customer service team unreachable


[re: epyon] [link to this post]
 
Not sure, are you with AAISP and thinking about joining Plusnet after you move or already with Plusnet, if so why not just start a thread in the Community Forum?

I must say I've had the odd 20 minute wait in the past but never been cut off. Could it be something to do with your phone?

I look after my daughter's account and when she moved house it all went very smoothly and without any hitch.
Standard User jelv
(knowledge is power) Sun 11-Mar-18 12:14:42
Print Post

Re: Customer service team unreachable


[re: epyon] [link to this post]
 
How are you trying access chat?

If you have gone through Help & Support (e.g. from the from the Moving home or office page) it is always not available (24x7). It is a bug that has existed for months and Plusnet seem totally unfazed by the idea that some customers might have trouble contacting them so fixing the bug hasn't been a priority.

Go through Contact Us (https://www.plus.net/home-broadband/contact/residential/customer-services/), Account & billing, My question isn't listed and you should be able to access chat.

But if I were you I'd take this all as a sign and look at alternatives (have a read of why I moved from Plusnet to AAISP).

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8

Edited by jelv (Sun 11-Mar-18 12:15:21)

Standard User 23Prince
(fountain of knowledge) Fri 16-Mar-18 20:35:51
Print Post

Re: Customer service team unreachable


[re: Michael_Chare] [link to this post]
 
Well I just put in a request to leave them so lets see if they get in touch!
Standard User RobertoS
(elder) Sat 17-Mar-18 11:36:58
Print Post

Re: Customer service team unreachable


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
Well I just put in a request to leave them so lets see if they get in touch!
You mean within a minimum term, and you want to be released from it? Or you are just after a better deal, in which case you simply contact the Customer Options Team. If it still exists.

To migrate outside a minimum term contract you don't contact the losing ISP at all.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User kasg
(knowledge is power) Sat 17-Mar-18 12:10:28
Print Post

Re: Customer service team unreachable


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
... in which case you simply contact the Customer Options Team. If it still exists.

https://www.plus.net/help/my-account/thinking-of-lea...

Kevin

plusnet Unlimited Fibre Extra - sync 75433/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User 23Prince
(fountain of knowledge) Sat 17-Mar-18 16:07:05
Print Post

Re: Customer service team unreachable


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by 23Prince:
Well I just put in a request to leave them so lets see if they get in touch!
You mean within a minimum term, and you want to be released from it? Or you are just after a better deal, in which case you simply contact the Customer Options Team. If it still exists.

To migrate outside a minimum term contract you don't contact the losing ISP at all.


I've finally made the leap to AAISP now they have 1 month contracts, I don't intend to contact Plusnet I was wondering if someone would contact me, I am about 10 months into my contract but I don't really care for them anymore!
Standard User IanBB
(committed) Sat 17-Mar-18 18:20:40
Print Post

Re: Customer service team unreachable


[re: 23Prince] [link to this post]
 
They're not allowed to contact you apart from telling you somebody is taking over the service and what you owe them!

Your comments on this forum rank alongside those of adslmax.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to