I've been trying to transfer a domain away from Plusnet since the 12th but I'm getting nowhere. Part of the problem is that the domain was registered 17 years ago by Force9, and all the email addresses associated on the DNS servers do not exist anymore (they are force9 email addresses). CentralNic will only send the domain transfer authorisation email to those addresses on the DNS. Not a problem, simply change the DNS entries to working addresses on a domain that hasn't been abandoned. This seems to be something outside the capability of Plusnet. Each time I speak to someone on the phone I have to explain this over and over. It's not enough to give me an authorisation code to transfer. I or they need to have a working email address that can receive the transfer email authorisation from CentralNic.
I'm stuck between a rock and a hard place, and to top it off, on Sunday the domain expires (hence I have been trying to move it away since the 12th).
Are there any staff members on here with the authority to spend the 30 seconds it will take to change the email addresses on the DNS servers? Ticket numbers are 170279336 and 171056704
For you or others in future - for non .uk ending domain names...
E-Mail addresses are not stored on DNS servers, so that's not an accurate representation of what is required.
Plusnet as the current holder of the domain can request an update to the administrative contact (and registrant, technical and/or organisational) and it doesn't involve DNS, but does require Plusnet to do it, so for the avoidance of confusion, when you do a WHOIS that information does NOT come from DNS, although it typically shows the DNS Nameservers assigned for the domain, that's neither here nor there. It's worth bearing in mind that Plusnet should be able to do this regardless of the current e-mail addresses showing on WHOIS as they're billing you so they already know you're associated with the domain name.
If the domain is expiring/expired, and it's still within the period it is retained, you will need to pay Plusnet as the current holder to renew it, this may cost more (generally speaking my advice is never wait until close to renewal date to move a domain name to avoid complexity, and if it is close, it's often better to buy a 1 year renewal first to ensure you don't get into a mess if there is a problem). It might cost more to renew if expired and/or in retention/redemption period.
I do not advise waiting for a domain to expire entirely and then try and repurchase it as domains can be taken by anyone - and sometimes this is a drop service that constantly monitors for domains that are expired/released and then automatically purchases in the hope people will want to pay inflated prices either to get them back, or to acquire them, and even seemingly unlikely domain names can be grabbed by these services.
For a domain name that is ending in .uk (normal types. not the special types like .ac.uk etc), you can if you've not got any idea who the contact e-mails are, and if you don't have any contact with the current registrar for the domain, contact Nominet directly and they have a process to help you get reunited with your domain name, although in the majority of cases the current registrar should help (and in many cases they're obliged to under the agreement with Nominet)