So the online live chat was not available, so I called CS to report PN has my IP Profile set wrong.
The 'hidden page' showing my the PN value of current line speed is set to 0.2Mb, I am connected at 5.8Mb and a BTW Speedtest tells me the IP profile should be 5.6Mb.
I have just got off the phone with CS who tell me a senior faults person needs to look at this issue, it could take 3 to 5 days. They have no idea about the 0.2Mb number, not something they could see on my account details.
In the past, this is something sorted within 5 mins either by Live Chat or a Phone Call.
Please see ticket 171446174 if anybody from PN sees this post and can help?
Gigaclear FTTP 100Mb TBD