I've been expecting someone to be coming out this afternoon from OpenReach, but as I haven't received any texts from the engineer as I did last time to notify me of his progress, I've just given Plusnet a call.
Apparently although I was told someone would call, the "notes" apparently suggest that OpenReach need to use a Field engineer and that the fault is outside the property - so no need for me to be here. (Although that isn't an issue as such)
EDIT: Call from assigned Engineer to tell me someone has already effectively swapped my copper line over from particular panel/equipment in the exchange and he was going to check out line on Exchange side again.
So I'm not sure why he got another job on my line if someone had already done additional work in the exchange. Neither am I sure if the first engineers report instigated seperate work to be done at the exchange, or my second call to Plusnet (fault continuining) got someone to check out the exchange based on the first engineers report.
Nevertheless I have been really impressed with PlusNet's support and also impressed with OpenReach's quick response.
One thing I have noticed since the last fault issue I had some several years ago, is that communication between OpenReach and the End User is very good and much more informative.
Hopefully my line will be sorted now, although it was intermittent.
Edited by Vorlon (Thu 10-May-18 19:57:39)