You ring Plusnet, there is no dial tone on the the line, your broadband is intermittent.
They get you to remove the NTE5 faceplate and plug the phone (and another one) into the test socket and then the router using a microfilter supplied by them. They perform a series of tests while you are placed on hold with their beyond dreadful muzak.
There is still no dial tone and the broadband is intermittent . They then say there is a fault.and it will be passed to their 'specialists'
a) insist on sending you a new broadband router and do absolutely nothing about the voice fault and put interleaving on the broadband, you then ring four days later and they deny any knowledge of a voice fault, then read the £65 'call out charge for openreach' script and book you an openreach visit 8 days after the original fault
b) pass on the fault, which even our cat knows is almost certainly a one leg fault in the cabinet, doing this in a timely manner and the fault is fixed within 48 hours.
Edited by M100 (Sat 02-Jun-18 15:21:14)