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Standard User zaggie
(regular) Sat 09-Feb-19 11:54:26
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Re: John Lewis to Plusnet


[re: adslmax] [link to this post]
 
No billing problems in the six years I've been with PlusNet.
Standard User Malwaremike
(committed) Sat 09-Feb-19 12:51:55
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Re: John Lewis to Plusnet


[re: BranH] [link to this post]
 
As its effectively an accounting/billing transfer rather than a physical transfer it seems to have left them extremely confused.

Oh dear, this doesn't sound good as Plusnet screwed up my initial transfer in 2014 and every renewal thereafter! On the Plus side my service has not been affected and my bills/new contracts have been sorted out eventually. Just a pity they seem unable to sort out their billing system as otherwise my service (phone and 40Mb fibre) has been totally reliable and great value.
Standard User BranH
(learned) Sat 09-Feb-19 18:26:23
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Re: John Lewis to Plusnet


[re: zaggie] [link to this post]
 
Yesterday evening came and went, no transfer.
Had initially gone with JL as 20CN market A exchange, but now PN have decided its now in low cost area, so cheaper with them.
After mulling over a bit of the phone call yesterday, think I can see a problem. They talked about confirming an upgrade to the type of BB I had. I currently only have ADSLmax available, the exchange upgrade for ADSL2+ has been in a months time for the last eighteen months. When looking around for prices, another ISP said the exchange was due to be upgraded this february, so wondering if they are trying to get the ADSL2+ change made before its available.


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Standard User BranH
(learned) Mon 11-Feb-19 12:16:42
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Re: John Lewis to Plusnet


[re: BranH] [link to this post]
 
Change over at 11am today
Standard User cookie
(fountain of knowledge) Mon 11-Feb-19 14:49:36
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Re: John Lewis to Plusnet


[re: j0hn83] [link to this post]
 
It's only taken since October, but I think Plusnet have now got my billing right.
Standard User sheephouse
(member) Mon 11-Feb-19 17:30:36
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Re: John Lewis to Plusnet


[re: cookie] [link to this post]
 
I changed from a residential to a business account last October. They messed that up. Charged or the residential account after it was closed, can't provide a receipt for the business account initial payment, and can't bill me for the business account. I had to go to the ombudsman about not being able to get a refund for the residential account, and Plusnet offered £50 compensation. I accepted that but it has never been paid, so I'll have to go back to the ombudsman. The support staff try hard, but they are helpless to resolve billing issues.
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