I have had the same experience. Good speeds and helpful UK customer service at half the price.
Like all ISP's they are not perfect. While the phone side of customer service is helpful and knowledgeable, they often don't reply to an Email enquiry. Also their mail server goes on the blink at times.
People are quick to blame an ISP for things that are very often nothing to do with them. For instance, I was recently getting the hump over slowing speeds needing a router restart. It turned out to be a problem with a firmware upgrade on my Draytek router that even Draytek and their beta firmware failed to cure. Thanks to common sense and a trawl of the web, a firmware downgrade sorted the problem.
There are those that may say that a lack of activity here shows a low number of PO users, but a Which survey has shown them to be happier customers than many including those of BT, Sky, Virgin and TalkTalk.
Edited by m0aur (Sun 27-Feb-11 01:21:55)