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Standard User markwill
(newbie) Thu 12-May-11 16:03:34
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Post Office closure


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As from June 6th 2011 Post Office Homephone and Broadband techical support will cease from Newcastle Upon Tyne. This is due to unpaid invoices from Logica who employ Convergys. Edinburgh customer services will also close. Newcastle and Edinbugh are highly trained by Convergys but BT have deemed it that although consistantly higher standards attained by Edinburgh and Newcastle for honesty and taking responsibility for customers to try and resolve a problem Logica at Bridgend are instructucted to tell BB customers to change the micro filter, use the test socket and a line test will be done (that does nothing). Told to call back in 15 minutes the line test is quite often not done and tests such as a dsl/radius or ip test will not be done and the customer is sent a replacement router. This is lying to customers. Quite often it just needs the radius details put back in using the gateway of 192.168.1.1 or 192.168.0.1. Newcastle will insist on this test before a new router is sent out. Logica Bridgend send out routers without ever checking if a pug is put together properly. The agents at logica Bridgend are most likely very nice people but sadly very badly trained for cost reasons and flout dpa laws just to get a call time down. If you do need to contact post office technical dial 08006003210 and insist you are put through to Newcastle. All we can say is that we have standards and our pride and respect will continue to close of business on 6th June 2011. We took pride in the job and it will be a very sad day because we knew we don't have the best spec but at least we are honest. We wish all the best to Post Office customers and hope that matters are resolved.
Moderator billford
(moderator) Thu 12-May-11 18:02:47
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Re: Post Office closure


[re: markwill] [link to this post]
 
Cross-posting is frowned upon, the same post 6 times is spamming... no more please.

~~~~~~~~~~~~
Bill

bill@thinkbroadband.com _______________Planes and Cars and ..._______________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User wingco1
(eat-sleep-adslguide) Thu 12-May-11 21:46:17
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Re: Post Office closure


[re: markwill] [link to this post]
 
Are you a member of the Communications Workers Union?


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