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Standard User professor973
(committed) Fri 23-Nov-12 15:59:41
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No Change At The Post Office!


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Things have been very quiet in the Post Office section lately, so one could assume they had either gone out of business, or their new suppliers have achieved 100% customer satisfaction.
Unlike the days when I was with the Post office, they now do a anytime calls package, along with inclusive calls to 0845, 0870, plus 40 International destinations and calls to mobiles at weekends mobiles. This new anytime package is a little over £2 per month cheaper than my Zen package that does not include any calls, though calls are cheap without any tie-in or setup fee. So, i thought I may have a sniff around.
The 0845 602 5279 24Hr support number given here http://www.postoffice.co.uk/home-phone-with-anytime yielded an insurance company that must have thought me some sort of fool. The 0800 number fared little better, in the form of a bod that did not know anything about TalkTalk supplying their Broadband service, let alone if users would keep their BT line on a TT unbundled exchange like mine, or if they are still a 8Mb supplier. Thankfully the call was short and inexpensive via Zen!

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 23-Nov-12 17:16:48
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Re: No Change At The Post Office!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
let alone if users would keep their BT line on a TT unbundled exchange like mine
A bit pointless as PO are selling their own HomePhone even with their BB.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User professor973
(committed) Fri 23-Nov-12 17:29:01
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Re: No Change At The Post Office!


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by professor973:
let alone if users would keep their BT line on a TT unbundled exchange like mine
A bit pointless as PO are selling their own HomePhone even with their BB.

Well I cannot make sense of this reply. The Post Office 'own' was never any more than resold BT White label phone and Broadband.
They made a big song and dance about switching away from BT supply many months ago, with the PO broadband being supplied by Talktalk. Nothing seems to have happened so far with staff as at a loss as ever. I should apply for a position and put them right.

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png

Edited by professor973 (Fri 23-Nov-12 20:15:19)


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Standard User brandscill
(regular) Sun 25-Nov-12 08:14:59
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Re: No Change At The Post Office!


[re: professor973] [link to this post]
 
If they plan to move to talk talk what will happen to their customers like me where there is only BT?
Standard User professor973
(committed) Sun 25-Nov-12 09:28:45
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Re: No Change At The Post Office!


[re: brandscill] [link to this post]
 
I would say that common sense says they will be treated exactly the same as any TT customer on a market 1 exchange - You may have heard of the connect service ...Then again ..
It's a long time happening http://www.talktalkbusiness.co.uk/about-us/news/vide... The PO broadband site has the Capita number on display, but if you ring it all they know about is Post Office insurance. As I said, no change there then!

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png

Edited by professor973 (Sun 25-Nov-12 09:32:17)

Standard User millar_keith
(newbie) Sun 25-Nov-12 09:41:50
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Re: No Change At The Post Office!


[re: professor973] [link to this post]
 
Oh happy days.... the joys of being a PO customer.....gone now are the days when I'd log a fault on my line then phone back to ask when this was to be fixed, only to be told 'what fault' or 'no record of a fault recorded on your line sir'
Oh happy days, because I'm no longer with the PO
Standard User professor973
(committed) Sun 25-Nov-12 09:48:39
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Re: No Change At The Post Office!


[re: millar_keith] [link to this post]
 
In reply to a post by millar_keith:
Oh happy days, because I'm no longer with the PO

Neither am I - Happy days indeed with a mail server that is actually up every evening!

It seems Capita have more lucrative fish to fry than the Post Office, which could explain the hold up/no show.
http://www.computerworlduk.com/news/outsourcing/3412...
http://www.ft.com/cms/s/0/c5f58702-34c5-11e2-8986-00...

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png

Edited by professor973 (Sun 25-Nov-12 10:02:57)

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