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Standard User bet_here
(learned) Fri 26-Jul-13 12:59:07
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How do the changes effect HomePhone customers?


[link to this post]
 
Hello,

I currently have o2 as my ISP, and will be moving to PlusNet FTTC when available (due Sept 30).
Will any of the changes effect my broadband either now or the migration to PlusNet?

Cheers. Simon.
Administrator MrSaffron
(staff) Fri 26-Jul-13 13:25:05
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Re: How do the changes effect HomePhone customers?


[re: bet_here] [link to this post]
 
If you are a phone only customer you should remain a phone only customer utilising the WLR products. thus no impediment to existing broadband options.

You may find that you get more marketing material to encourage you to take phone + broadband from the Post Office

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User UKabUSER
(member) Fri 26-Jul-13 14:23:42
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Re: How do the changes effect HomePhone customers?


[re: MrSaffron] [link to this post]
 
Whilst hoping Mr S. is correct, they have repeatedly told me that my line will switch and unless I move now to another bt line supplier I will lose my current bb.

See if you can get assurances off them you won't be affected. I've tried but no good.


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Administrator MrSaffron
(staff) Fri 26-Jul-13 14:54:38
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Re: How do the changes effect HomePhone customers?


[re: UKabUSER] [link to this post]
 
If they do go ahead and do this and thus force ceases on other suppliers broadband services then it is sharp practice and worthy of a nice large fine from Ofcom and a lot of bad press.

Not seen a copy of an email or letter stating they will do what is being suggested.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(experienced) Fri 26-Jul-13 18:21:40
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Re: How do the changes effect HomePhone customers?


[re: UKabUSER] [link to this post]
 
I could not get a straight answer from PO as a line only customer. They are being very shifty in my mind and getting more like BT with charges and tie-in, so to be sure I jumped back to Zen Home Talk Plus. Better deal with no tie-in. http://www.zen.co.uk/home-office/voice/phone-service...

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Fri 26-Jul-13 18:22:08)

Standard User Bemused_Mike
(member) Mon 29-Jul-13 18:36:54
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Re: How do the changes effect HomePhone customers?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not seen a copy of an email or letter stating they will do what is being suggested.

MrSaffron is right. Until we get either of these we won't know for definite. All we can do at the moment is wait and wonder.
Administrator MrSaffron
(staff) Mon 29-Jul-13 19:35:32
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Re: How do the changes effect HomePhone customers?


[re: Bemused_Mike] [link to this post]
 
Interestingly the new packages say you need a MAC to migrate onto them, suggesting it may be still be WLR + SMPF.

Other providers who use full LLU go for the simpler 'just order and we will handle everything line'

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Bemused_Mike
(member) Tue 30-Jul-13 16:39:38
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Re: How do the changes effect HomePhone customers?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Interestingly the new packages say you need a MAC to migrate onto them, suggesting it may be still be WLR + SMPF.

We can but hope. smile

I'm still not too sure about TalkTalk taking things over though. ooo
Standard User professor973
(experienced) Tue 30-Jul-13 17:32:23
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Re: How do the changes effect HomePhone customers?


[re: Bemused_Mike] [link to this post]
 
As I said, if in doubt jump, as a bit late after you are slammed into something you did not want.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 30-Jul-13 18:03:20
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Re: How do the changes effect HomePhone customers?


[re: MrSaffron] [link to this post]
 
I would have thought that 1 of the facilities expected of a free-standing landline is the ability to host a BB signal from anyone, just like its ability to carry voice calls and SMS msgs.

Any removal of this facility would be making it no longer fit-for-purpose.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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