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Standard User yarwell
(sensei) Thu 12-Sep-13 04:05:14
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Email broken by switch to Talk Talk ?


[link to this post]
 
Got a call last night from someone who can't send emails post the switchover - is this a known thing ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User ian007jen
(member) Thu 12-Sep-13 08:01:43
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Re: Email broken by switch to Talk Talk ?


[re: yarwell] [link to this post]
 
Yes, http://www.ispreview.co.uk/index.php/2013/09/postoff...

If you can login to the online portal https://account.pobroadband.co.uk/SelfCare.UI
there is a FAQ
Email Notification:

If you are experiencing problems accessing or sending your emails through an email provider e.g. Outlook, please see our new FAQ section on "Using an Email Client Program". Please accept our sincere apologies for any inconvenience caused.

They have changed the email servers by the looks of things
b. For Incoming mail server (POP3), type in mail.pobroadband.co.uk

c. For Outgoing mail server (SMTP), type in smtp.pobroadband.co.uk


Ian
Standard User yarwell
(sensei) Thu 12-Sep-13 11:21:49
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Re: Email broken by switch to Talk Talk ?


[re: ian007jen] [link to this post]
 
thanks, I'm going to see her this evening.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics


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Standard User Bemused_Mike
(committed) Thu 12-Sep-13 20:11:53
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Re: Email broken by switch to Talk Talk ?


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
Got a call last night from someone who can't send emails post the switchover...

Can I just ask, did you receive any correspondence just before they switched you over?
Standard User yarwell
(sensei) Thu 12-Sep-13 21:53:07
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Re: Email broken by switch to Talk Talk ?


[re: Bemused_Mike] [link to this post]
 
it wasn't me, she hasn't actually been switched over yet it turns out (still on BT Wholesale) and the email is working again. She was aware that something was changing, but was hazy about what.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User Bemused_Mike
(committed) Fri 13-Sep-13 18:23:27
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Re: Email broken by switch to Talk Talk ?


[re: yarwell] [link to this post]
 
Oh right. My mistake, sorry. blush

I'm just really keen to get any information from anyone who has actually been switched over. grin

I'm pleased the e-mail issue your friend had was easily sorted.
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