I left the Post Office last month, 12 August. Unfortunately (or unsurprisingly) they got this wrong and cut me off a week earlier. After defending themselves for 30 minutes someone admitted fault and agreed to give me £5 as a good will gesture on my final bill, they confirmed I owed nothing so would be given £5.
I updated my address to a property I was moving to and we're all good... or so I thought.
A month on I've had no final bill or payment, and today I decided to call them up. I got through to their new call centre in Leeds now they've closed down the Wales one which I think I've read is now run by Capita (correct me if I'm wrong). Needless to say it was nothing short of a disaster, after 20 minutes of telling me I was never a customer, my phone number not existing, my address being fictitious and my customer number not working I gave up.
As a last ditched attempt I remembered the lady I spoke to when she issued the £5 good will gesture changed my mailing address (ironically in my year with the post office despite providing broadband to my house they always sent my bills and letters to the old peoples home 2 miles down the road, I did phone to get this fixed several times but it seems they have so many separate systems it's rather archaic) the new mailing address yielded some results, it basically told him I was once a customer, and there is -1.15 on my account. He couldn't access my final bill, or any bill for that matter, and he couldn't see anything regarding this discount, in fact he still stood by the fact the system told him they never supplied me with Home Phone or Broadband.
I've sent them an email (submitted a form online since they've closed down the old email addresses) and am currently waiting 5-10 working days.
Has anyone else had any problems like this/got any ideas how I can move this forward without waiting up to 10 working days for a response.
Edited by brandscill (Sun 15-Sep-13 10:34:36)