Hi, I've not been on here in absolutely ages as my broadband was working fine and I didn't need to change anything, then....
I got a letter on the 25th of Sept about the Post office 'improvements', being busy I didn't give it much thought till I woke up a couple of days ago to find I was now on a Talk Talk line. Firstly, I have moral objections to Talk Talk owing to the way they've operated a relative's account, including sending debt collectors after a deceased person... 3 times! Secondly, since the changeover, my lovely brand new Kindle Fire no longer works properly, after two solid days of installing, uninstalling, changing settings, turning off and on again etc, I phoned Amazon who suggested it might be the broadband. How silly thought I, but I took it over to someone else's house, and bingo, it was magically fixed, till I came home.
So, I want to leave. I phoned Post Office earlier (20 minutes on hold at 10pm!) but didn't get much useful advice from them. Apparently it's the Kindle (which works with other people's wifi and even tethered to my mobile) not the broadband, and they didn't need to tell me they were changing because I bought a Post Office service and basically it's none of my business who they buy it from. They said I don't need a MAC, but didn't really explain why...is it because MACs are for moving from a BT to BT product, and now they've moved me from BT it wouldn't work? They also couldn't tell me if there would be a fee to get put back onto a BT product. All the useful information I got was, I need to give them two weeks notice.
Could anyone kindly explain to me what happens if I apply to a different BT seller, if I'm likely to be charged, if it's as simple a swap back as it was to be moved onto Talk Talk? Also, the only LLU in the exchange is Talk Talk and Sky, how do I make sure the new ISP is a BT reseller and not either of those? Oh, and could I move broadband and not phone, and if I did, would I keep my free evening calls that they don't seem to offer now, and would my line go back to BT?
I'm thinking of trying Plusnet, though I've not been to the Plusnet forum yet, any views on them?
Sorry for the list of questions, this is all totally new to me. Thanks in advance for any answers to any of them.