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Standard User ajseeds
(newbie) Mon 11-Nov-13 09:28:40
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Post Office Still Dysfunctional


[link to this post]
 
It is now some 3 months after the Post Office Broadband changes. Technical support still does not answer the phone. I have had one line with a fault and only got it cleared after 6 weeks when my complaint was on Radio 4's You and Yours. I now have a broadband fault with long service breaks and a maximum download speed of 100 kb/s when it does work. Post Office Broadband were going to "call me back"- that was 2 months ago. Ringing technical support just gets me half an hour of Vivaldi's Four Seasons and no reply. Complained to Post Office's Ombudsman's service- acknowledgement received, but no action. Are others having similar problems- is it worth ThinkBroadband doing a news article?
Standard User professor973
(experienced) Mon 11-Nov-13 12:25:02
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Re: Post Office Still Dysfunctional


[re: ajseeds] [link to this post]
 
Been there, done that and got the Tee-Shirt. Never again! There was plenty of warning here.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User brandscill
(member) Tue 12-Nov-13 00:11:48
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Re: Post Office Still Dysfunctional


[re: professor973] [link to this post]
 
In reply to a post by ajseeds:
It is now some 3 months after the Post Office Broadband changes. Technical support still does not answer the phone. I have had one line with a fault and only got it cleared after 6 weeks when my complaint was on Radio 4's You and Yours. I now have a broadband fault with long service breaks and a maximum download speed of 100 kb/s when it does work. Post Office Broadband were going to "call me back"- that was 2 months ago. Ringing technical support just gets me half an hour of Vivaldi's Four Seasons and no reply. Complained to Post Office's Ombudsman's service- acknowledgement received, but no action. Are others having similar problems- is it worth ThinkBroadband doing a news article?


If you're not in contract leave. I got out just before it all switched and it was [censored] poor back then

Which ombudsman was this? CISAS?


**Edited to make clearer who response is to in light of error"

Edited by brandscill (Tue 12-Nov-13 08:54:56)


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Standard User professor973
(experienced) Tue 12-Nov-13 00:19:19
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Re: Post Office Still Dysfunctional


[re: brandscill] [link to this post]
 
A look at my sig will show that I did. Unless you are under the impression you are responding to the OP.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User brandscill
(member) Tue 12-Nov-13 08:53:02
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Re: Post Office Still Dysfunctional


[re: professor973] [link to this post]
 
Apologies, was doing that from my phone last night and it all went wrong. Was intended to be hitting reply to OP
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