It is now some 3 months after the Post Office Broadband changes. Technical support still does not answer the phone. I have had one line with a fault and only got it cleared after 6 weeks when my complaint was on Radio 4's You and Yours. I now have a broadband fault with long service breaks and a maximum download speed of 100 kb/s when it does work. Post Office Broadband were going to "call me back"- that was 2 months ago. Ringing technical support just gets me half an hour of Vivaldi's Four Seasons and no reply. Complained to Post Office's Ombudsman's service- acknowledgement received, but no action. Are others having similar problems- is it worth ThinkBroadband doing a news article?
If you're not in contract leave. I got out just before it all switched and it was [censored] poor back then
Which ombudsman was this? CISAS?
**Edited to make clearer who response is to in light of error"
Edited by brandscill (Tue 12-Nov-13 08:54:56)