I have an elderly relative who has Post Office broadband. She has been using a LAN connection to a laptop from a non-wireless Netgear modem from the PO. (Probably supplied years ago!). She has now bought a tablet and wants wireless.
I had a new boxed Plusnet router so fitted that. I used password on the box and it does connect. However, it says there is an authorisation problem if I try to connect to the net.
What have I missed? Do I need to put her PO details in somewhere? If so, she hasn't got (lost?) any password details or anything. Calling the PO helpline has been unsuccessful. Never get through.