This could be a very long post so I'll try and skim over the numerous calls to PO (there have been many!!) and stick to the detail...
I recently moved home - same village - just down t'posh end
and stupidly decided to take the post office with me as a service provider! I should of know better but I wanted to take my number with me (I run my business from home) and figured the better the devil you know to help the process move smoothly! (WRONG!!!)
Spoke with home move team (which took several attempts to get the order placed correctly, but that another story) and eventually was given a live date for phone line 20 days later with broadband to follow in a further 8 days!!
Sure enough phone went live, however broadband didn't happen, contacted post office, further 24-48hrs, no broadband, further 5 days, still no broadband!!
During discussions with post office I have only managed to gleen the following-
1. An unsolicited feed had occurred which meant the initial order was rejected
2. They are looking into it ( I hear this a lot!!!!)
3. It is a problem with BT openreach.
That is all!!!
From searching on the web I am on the Thistleton exchange (which has been upgraded to fibre BUT the cabinet in the village is not due for upgrade...arghhhh!) however the exchange is owned by BT Wholesale and so all other ISP services are rented?
As Post office are being so unhelpful I've tried to contact BTW via e chat but they won't talk to customers although I was told "the line is clear with no BB on the line"
Is there anybody I can contact to get more information about the fault? Was considering calling 0800 800 151.
Does anybody on the forums have any suggestion as to what the fault might be? Will moving to another ISP get things resolved any quicker? I have spoken with a couple of other ISP's and they are concerned the process would be elongated as a result of jumping ship now.
Although I have a "dedicated customer service agent" taking care of things for me (who I have spoken with once) she has since took off for the weekend, despite giving her word that everything would be resolved and she would contact me) leaving one of her colleagues to deliver the bad news that I will still be without broadband "but can't do anything as it's not his case!"