After 6 weeks we have still barely got a working service. Took two weeks to get the phone line in, then another 8 days for the broadband - and that date was changed without us being informed.
Staff are arrogant and unhelpfu, do not call you back when they say they will and just go through the same old mantra everytime "we need you plug it into the master socket...". Due to having noise on the line they eventually (after 5 days and 7 calls) said they would send us a different upgraded router. What a farce. 2 and half weeks later they now tell us it has to come from overseas and will be another 7 - 10 days. Pure BS if you ask me.
They wont believe there is a line fault, despite able to actually hear the noise on the line and in excess of 35 drop outs over a 24hr period - their own stats!
Currently on speeds of below 1meg (we knew it would be low, but we wanted it at least be stable).
Had to leave Xilo who were just brilliant to join this shower. What a joke.
Avoid like the plague.
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)