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Standard User 4M2
(knowledge is power) Mon 10-Nov-14 13:01:15
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PO HomePhone


[link to this post]
 
My aunt wants a new line installed for voice only (no broadband.) I called PO sales and they quoted free installation and fee line rental for the first 3 months on a current promotion offer. The deal would not involve a 12 months contract - just a normal 15 day notice period and quarterly cash payments. Also it should be a WLR line since broadband is not required although the exchange is TT LLU'd.

Any thoughts on this? BTW it will be for very light use so a call package is not required.
Standard User Al1264
(member) Mon 10-Nov-14 13:41:39
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Re: PO HomePhone


[re: 4M2] [link to this post]
 
Don't know what difference it makes to your aunt but...
http://www.postoffice.co.uk/broadband-phone/pricing-...
I don't suppose it's possible to take out line rental saver before the increase and still get the 3 months free.
My parents use PO line rental and have had no cause for complaint. Line remains WLR unless PO broadband also taken.
Standard User 4M2
(knowledge is power) Mon 10-Nov-14 13:52:20
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Re: PO HomePhone


[re: Al1264] [link to this post]
 
Thanks for the reply and the info smile

However line rental saver might be too much of a lump sum for her to pay - also she might be able to get/switch to BT Basic after the initial 3 months with PO because she does have health conditions...


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Standard User Al1264
(member) Mon 10-Nov-14 14:18:48
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Re: PO HomePhone


[re: 4M2] [link to this post]
 
If it's a new line installation please beware of:
http://www.postoffice.co.uk/sites/default/files/PL58...
You may cancel Post Office Homephone® at any
time by telling our Customer Services at least 15
days in advance of your chosen cancellation date.
If you cancel in this way, you will still have to pay
for any calls you have made and call features
you have received. We will refund any other Post
Office HomePhone® Charges which you have
paid in advance for the period after your chosen
cancellation date provided you have given the
required 15 days notice. If we have supplied New
Line Provision within six months before the date
of cancellation, we may charge you a cancellation
fee
in respect of the New Line Provision as set
out at section 39 (New Line Provision Your
rights to cancel).

(My Bold)
Standard User mlmclaren
(committed) Mon 10-Nov-14 14:39:32
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Re: PO HomePhone


[re: Al1264] [link to this post]
 
I managed to get a new line installed by the PO free of charge on that offer and cancelled it within about 2-4 weeks and no charged, I even got £2.99 back for line rental.

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Standard User 4M2
(knowledge is power) Mon 10-Nov-14 16:01:51
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Re: PO HomePhone


[re: Al1264] [link to this post]
 
In reply to a post by Al1264:
If we have supplied New
Line Provision within six months before the date
of cancellation, we may charge you a cancellation
fee
in respect of the New Line Provision as set
out at section 39 (New Line Provision Your
rights to cancel).)


Thanks for that smile

The PO sales guy didn't mention that when I spoke to him earlier - will have to study the T&C's carefully before putting in the order...
Standard User brandscill
(committed) Mon 10-Nov-14 18:31:46
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Re: PO HomePhone


[re: Al1264] [link to this post]
 
Glad to see they've adjusted the Broadband prices to effectively absorb the costs for BB customers

Post Office ADSL 4mbps
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