About the beginning of December 2014 I applied for the PO Phone and Broadband service, but after 3 months I only have the phone service and no broadband. I have submitted a MAC to them twice and each time changeover has 'failed'. I am now told that I need to cancel my existing broadband service with TalkTalk before adding broadband to the PO service, because of a technical incompatibility between the services, and this will result in a 10 day break in service!
I have not seen on any supplier or comparison website that this procedure is necessary. Most say that you have to provide the MAC and the new provider will do the rest and changeover will be seamless.
It seems that on other forums many people are reporting a similar experience.
My local telephone exchange is non-LLU and can only handle ADSL Max Broadband services at best.
Can anyone explain in engineering terms what the reason is for this technical incompatibility, particularly as the PO Broadband Service is provided by TalkTalk and I am already with TT?