First time, fault reported (I think it was on 05.03) and repair completed early afternoon of 07.03.
This time, fault detected 20.03 and reported around 16:00... Openreach visited next morning, determined problems with some of the pairs back to the cabinet (there are several blocks of flats, so high number of properties between here and cabinet, and lines are aluminium, plus a lot have broken where the cabling does a 90 degree turn from side road into main road.
Engineer returned on Saturday, told me there was a new copper cable (presumable 100+ pairs) so they'd need to switch me to that once it is available. Seems that Openreach have been back today (I wasn't available, had voicemail from Post Office at about 16:00 saying I'd be reconnected on 06.04... a full 2 weeks after the nominal "3 working days to be repaired", so wonder whether anyone has had compensation paid out by Post Office for no service for 2 weeks?
Currently getting 6 months broadband free (as an offer to a new customer), and paid line rental in advance, so don't expect any fresh charges until end of June (for broadband during July), and looking to find out what compensation is paid out by Openreach (so I have the info to hand before asking Post Office).
I know the broadband is bought in from TalkTalk, and guessing that it's all done by TalkTalk but with call centre staff either from Post Office or TT (with the necessary Post Office greeting etc) handling all the queries.
As per my signature, I do have another line (and mobile with tethering) so am not without internet, but as Openreach pays compensation, I expect to be the one that gets it, not TalkTalk or Post Office...
If you run a business, have a second ISP and backup web hosting...
Edited by ultra (Thu 26-Mar-15 23:40:57)