Had a similar thing many years back regarding phone number.
We were having considerable trouble at the Exchange, connected to the older Cross-Bar system.
Although we were on the Red Card Priority level, similar to Police Stations etc, the early BT would/could not sort things out.
Eventually when reporting yet again the horrendous noises and engineering tones we could hear, I managed to record them; and they recurred during the immediate following call to Faults, when we could not hear one another for about 10 seconds.
The Faults lady had never heard such extreme levels.
I then managed to contact the District Manager, who started the usual spiel that nothing had been detected.
I told him to keep quiet whilst I played back the recording, clearly including generated signals as well as NOISE; and that he should contact the Faults lady also, for her experiences.
He then said that he would arrange for us to be transferred on to the later System X, involving a change of Phone Number.
BUT that would be 8 days later.
I managed to negotiate that down to the Tuesday, reminding him of the High Priority nature of our calls and Red Card Service.
On the Tuesday at lunch time, my lady-wife found a Message on the attached Recording Machine, telling us that the change had been made.
BUT there was no mention of the New Number!
My lady-wife then phoned a Contact Number that had been included, to be told that they could not give her the number, as it was "Ex-Directory", yet at no time had we requested that!
It took her about 20 minutes to convince that Contact, to ring the New Number; and give it to whom-so-ever answered - my lady-wife, of course.
Before the days of CLI and 17070.
In the following week, I occasionally rang the Old Number, getting a mix of the old noises; and an irate joiner on a completely different but Cross-Bar number.
Although we had not requested "Ex-Directory" at any time since the very original installation about 1972 (after a 4 year wait), it was going to be so much trouble to have that changed, that we remain "Ex-Directory" some 20-odd years later.
Edited by eckiedoo (Sat 02-Jan-16 07:43:42)