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Standard User Spuriousfish
(learned) Tue 21-Jun-16 15:15:14
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Broadband Speeds at Peak Times


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Over a year ago I was with the PO for Phone and Broadband, which started out very good. However, when Talk Talk got involved I noticed the broadband speeds at peak times were being throttled back. PO customer support acknowledged this was the case and that it was 'unfixable' and that I could quit my contract at anytime without penalty. So, I switched to BT and have had no problems with speed or anything else other than the engineers periodically messing about in the road and cutting us off - which would affect any supplier.

Now my BT contract is coming up for renewal and there's going to be a big price hike and I'm considering going back to the PO since their prices are good and they categorically state on their web site that there is no throttling back at peak times ' unlike some suppliers'. This was never specified before.

My question is: does anyone have experience of throttling back or not at peak times? The best I can get anyway is 7Mbps.

Thxs
Standard User ian007jen
(committed) Tue 21-Jun-16 17:39:12
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
Dont do it.

Try plusnet or John lewis broadband (also run by plusnet).
Standard User Spuriousfish
(learned) Tue 21-Jun-16 17:47:09
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Re: Broadband Speeds at Peak Times


[re: ian007jen] [link to this post]
 
A reason why not would be helpful.


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Administrator MrSaffron
(staff) Tue 21-Jun-16 18:03:02
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
Because while we don't know the full details of everyones lines they are the slowest fixed line provider overall.

In short no sign of speeds having improved - feel free to be the guinea pig. If TalkTalk LLU is not available then deals like Post Office are generally best avoided.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Spuriousfish
(learned) Tue 21-Jun-16 18:19:45
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Re: Broadband Speeds at Peak Times


[re: MrSaffron] [link to this post]
 
As I initially wrote, I was with the PO over a year ago. Their download speeds at off peak times where identical, (just under 7Mbps) to what I'd had with BT and Plusnet, who were my previous providers - yes I'm a serial switcher smile

It was only the peak times that they started to degrade performance but supposedly don't do this now - so they say!


Plusnet/John Lewis are also on my list of potential providers.

Edited by Spuriousfish (Tue 21-Jun-16 18:20:00)

Standard User Michael_Chare
(experienced) Tue 21-Jun-16 18:47:09
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
I left the PO in similar circumstances. I moved to Plusnet and have their 18 month free broadband introductory offer. It works fine in the evening, but I only connect at 8mbps as the exchange does not have ADSL2.

I am just hoping that I can get Plusnet to offer a similar price to what I could get Vodafone broadband for, when the Plusnet contract comes to an end.

Michael Chare
Standard User ian007jen
(committed) Tue 21-Jun-16 18:56:59
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
A reason

It was not throttling it was to do with how much backhaul they are paying for (especially on non TT LLU exchanges).

John lewis special offer on at the moment (6 months free broadband)
Standard User brandscill
(experienced) Sat 25-Jun-16 09:13:59
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
It really depends on the area. I was on the Slinfold exchange with PO which had no TalkTalkk LLU but never had any issues at peak times. Like you I picked them because they were cheap on a Market A exchange with no providers and luckily for me it panned out. I daren't say that is the case for everybody though as many people seem to have issues and their support is appalling.

Plus Net - 40/20
Standard User bob12345
(regular) Sat 25-Jun-16 11:29:37
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Re: Broadband Speeds at Peak Times


[re: brandscill] [link to this post]
 
May be give Origin broadband a try , they resell PN so no issues with capacity , and are so much cheaper than PN on market A , and there standard price for everyone is 9.99 a month.

1st yr broadband free on 12 month phone and bb contract
Standard User brandscill
(experienced) Sat 25-Jun-16 11:49:56
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Re: Broadband Speeds at Peak Times


[re: bob12345] [link to this post]
 
Ah sorry, I am no longer on a Market A exchange anymore. I moved and now I'm on the Withdean exchange so Plusnet (when on a deal) is significantly cheaper.

Plus Net - 40/20
Standard User sparky_paul
(experienced) Sat 25-Jun-16 12:45:34
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Re: Broadband Speeds at Peak Times


[re: bob12345] [link to this post]
 
In reply to a post by bob12345:
May be give Origin broadband a try


Never heard of Origin, and local to me. Looks good on the face of it, but very little detail on the website regarding charges, add-on fees, termination fees, etc..

Anybody had any experience of them?

eclipse internet
Standard User ukwoody
(experienced) Tue 02-Aug-16 21:38:47
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Re: Broadband Speeds at Peak Times


[re: sparky_paul] [link to this post]
 
We are a market A exchange and were with the PO for twelve months. I have had internet for about 25 years and they must rate as one of the worst companies I have ever had the misfortune to deal with. The service was dreadful and support is virtually non existant as it is outsourced to Capita and evetything id scripted. Utterly appaling speeds and reliabilty I would never ever go back to them nor recommend them to anyone. This isnt being nasty, I very rarely complain pubically but they are a total joke. In 12 years I have never seen my wife so angry on the phone until I refused to speak to them and she took over. Within 24hrs we walked away from them!

regards,
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)
Standard User ukhardy07
(knowledge is power) Wed 03-Aug-16 00:25:35
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Re: Broadband Speeds at Peak Times


[re: Spuriousfish] [link to this post]
 
If you want cheap have you considered Talktalk?

I use them and there is no throttling what so ever. Full speeds 24/7. You can get it for the cost of line rental and just a 12 month contract over here:

https://www.uswitch.com/broadband/providers/talktalk/
Standard User ian007jen
(committed) Wed 03-Aug-16 08:11:26
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Re: Broadband Speeds at Peak Times


[re: ukhardy07] [link to this post]
 
market A exchange

ukwoody on a market A exchange, could be no TT LLU
Standard User ukhardy07
(knowledge is power) Wed 03-Aug-16 12:18:09
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Re: Broadband Speeds at Peak Times


[re: ian007jen] [link to this post]
 
In reply to a post by ian007jen:
market A exchange

ukwoody on a market A exchange, could be no TT LLU


The op is Spuriousfish not ukwoody. I replied to the op who branded themselves as "a serial switcher." Due to this ability to be a serial switcher, I doubt they're Market A.

Edited by ukhardy07 (Wed 03-Aug-16 14:29:12)

Standard User ian007jen
(committed) Wed 03-Aug-16 16:40:58
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Re: Broadband Speeds at Peak Times


[re: ukhardy07] [link to this post]
 
Sorry (did not read to whom you replied) not enough coffee at that time of the am)
Standard User ukhardy07
(knowledge is power) Wed 03-Aug-16 23:25:02
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Re: Broadband Speeds at Peak Times


[re: ian007jen] [link to this post]
 
No worries mate smile

Market A exchanges aren't so bad nowadays if users can get FTTC, as often the fibre cabinet routes to a larger exchange where services from major ISPs are available. This is why you can often get say Sky Fibre but not Sky standard broadband on market A exchanges.
Standard User sparky_paul
(experienced) Sun 14-Aug-16 23:23:33
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Re: Broadband Speeds at Peak Times


[re: ukwoody] [link to this post]
 
In reply to a post by ukwoody:
We are a market A exchange and were with the PO for twelve months. I have had internet for about 25 years and they must rate as one of the worst companies I have ever had the misfortune to deal with...

I know PO have had their problems, I dealt with them on behalf of a friend who was having set up problems and didn't really know what the hell was going on. At times, it was like wading through treacle.

My question was actually in response to a post by bob12345, who suggested Origin Broadband. I've since read a few hairy stories about them too.

eclipse internet
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