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Standard User lin1
(newbie) Tue 02-Oct-18 13:51:19
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Regular drops in ppp sessions


[link to this post]
 
Hiya! Been with Post Office Broadband for six months now. Very cheap ( ADSL2+ for £21 inc. line rental). But disappointing. Poor service. Not stable connection.

DSL sync is fine and solid. DSL Uptime on this line very stable. Currently DSL Uptime at 21 days: 16 hours: 57 minutes. Last loss of sync due to thunderstorm. No fault of Post Office.

However PPP sessions keep closing every few hours. Several times a day. Very annoying. Disruptive to browsing, streaming, downloading and general internet use.

Establishing new PPP session takes several minutes, meaning total downtime, failed downloads, broken media streams, etc.

Do others find this problem? Is is issue with PPPD server at Post Office, which uses TalkTalk plant apparently. Normally TalkTalk very reliable from past experience.

Or is it maybe supplied Zyxel CPE router is [censored]? It is Zyxel AMG1302-T11C. With [censored] MediaTek SoC (identifying as Ralink 7505 with MIPS32 core).

Though client-side issues with pppd are Linux userspace, and Linux pppd daemon on MIPS is reliable mature code by now.

Seems more likely Post Office has [censored] issues with its central office kit. Downtimes very frustrating for end-user.

Who to contact at Post Office to elevate problem? First-line customer services not knowledgeable nor helpful.

What do other Post Office subscribers think please? Are others suffering this or we suffer alone?

Thank you for your kind attention.
Standard User WilliamGrimsley
(experienced) Tue 02-Oct-18 15:52:59
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Re: Regular drops in ppp sessions


[re: lin1] [link to this post]
 
I don't know much about Post Office, but have you tried using a different CPE? Do you know of any other customers using Post Office on the same exchange as you, having similar issues?

William Grimsley.

Edited by WilliamGrimsley (Tue 02-Oct-18 15:54:02)

Administrator MrSaffron
(staff) Tue 02-Oct-18 20:06:01
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Re: Regular drops in ppp sessions


[re: lin1] [link to this post]
 
Only time creating the PPP should be slow is if there is a big rush at the provider as lots of modems re-connect after a dropped session, so key here is whether other Post Office users are noticing similar.

On the router, no opinion other than usually avoid MediaTek chipsets but that's more a VDSL2 thing

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Michael_Chare
(fountain of knowledge) Wed 03-Oct-18 00:04:42
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Re: Regular drops in ppp sessions


[re: lin1] [link to this post]
 
The Post Office let me leave FOC because the backhaul speed was so poor. The AMG1302-T10B I had was fine. The Plusnet service I moved to was much better. I now have Vodafone FTTC using a different Zyxel router.

Michael Chare
Standard User lin1
(newbie) Wed 17-Oct-18 20:57:42
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Re: Regular drops in ppp sessions


[re: MrSaffron] [link to this post]
 
Thanks Mr Saffron. Today is another bad day of ppp outages with post office.

Unfortunately Post Office has no customer forum of is own. Probably by design. Best way to keep complaints under wraps - deny complainants a voice!

No dedicated forum also makes hard to gauge scale of this ppp problem. Is it isolated or widespread? We will never know unless people come forward and report on places like here.

Post Office customer service quite clueless. No idea what ppp is. Just the usual worn-out script of "power-off the router, etc etc"
Standard User lin1
(newbie) Wed 17-Oct-18 21:03:15
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Re: Regular drops in ppp sessions


[re: lin1] [link to this post]
 
Another ppp outage while posting earlier message!

Screenshot of router status page

https://imgur.com/a/qHUEDUO

It shows DSL layer staying up. Only ppp layer broken.

Post Office support team don't understand difference. frown
Standard User professor973
(knowledge is power) Thu 18-Oct-18 20:17:18
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Re: Regular drops in ppp sessions


[re: lin1] [link to this post]
 
Getting the same with Zyxel at the moment and not a first. Would try another router.

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