I am in the process of migrating from an IP stream/BT wholesale service with Eclipse to a LLU service with talk talk who have just started to offer LLU service on my exchange.
The application process on the talktalk web site was simple and it indicated that I didn't need to do anything as they would contact my existing suppliers BT for landline and Eclipse for ISP and take care of everything.I didn't need a MAC code or anything.
I got a go live date of 3 Nov and though all was fine.
I decided to call Eclipse just to make sure I didn't need to take any action to cancel my service and stop billing. They told me I needed to give them notice or they would keep billing me. So I gave them notice there and then.
They now tell me that, as I am not requesting a MAC code to migrate the service to another supplier it is a cease and there is a GBP25 disconnection charge on top of my one month notice charge.
Is this correct?