Having done some research on how ADSL is ordered and provisioned on the line, this makes sense as the ISP will incur wholesale costs. What was unacceptable to me was that I was not told of this in pre-sales or at the point of concluding the contract, nor was I notified at any point prior to attempting to cancel. The ISP also told me that the Office of Fair Trading had determined broadband and similar telecoms services to be exempt from DSRs.
I was told that because of this, cancellation may not be possible and even if it was I would incur a charge. I consulted the documentation provided by the OFT and while there are indeed provisions which cover a supplier starting performance within the initial 7 day period which then affects cancellation rights, this appears only to apply when the consumer is notified of this at or promptly following the conclusion of the contract.
I posted on the ISP specific thread but would like to raise this as a general point in the "Regulation" section as I believe it may be of interest. Apologies if this is considered "cross posting" however the ISP thread discussion has become "he said she said" with the supplier.
Here is the OFT guidance I referred to, and of course I have also looked at both the EC Directive on Protection of Consumers in Distance Sales and the UK instruments implementing this community directive in domestic law.
Edit: link to oft http://www.oft.gov.uk/business-advice/treating-custo...
Edited by tblackwood (Tue 12-Mar-13 22:26:08)