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Standard User AndyHCZ
(committed) Fri 27-Mar-15 11:36:08
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Re: compensation for delayed repair by Openreach...


[re: ultra] [link to this post]
 
Just be aware though that there are a lot of scenarios that compensation wouldn't be payable. It all depends on the underlying cause of the fault.
Standard User ultra
(fountain of knowledge) Tue 31-Mar-15 17:39:36
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Re: compensation for delayed repair by Openreach...


[re: ultra] [link to this post]
 
UPDATE - out of the blue, yesterday afternoon I spotted two Openreach vans (driver of one had parked in a street near my home, and got into the other van before I could speak to either driver)...

Good news is that they fixed line #2, so by 17:30 both lines were active again.

Bad news is that at about 10:30 this morning, line #1 (in use for over 3 years, not 2 months), has lost dialtone and broadband. Two Openreach vans within 200m of home. First was to fix a problem in my street, second was to fix a problem for someone in one of the blocks of flats.

Appointment for someone from Openreach to reconnect line #1 is Thursday, 02/04

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Standard User ultra
(fountain of knowledge) Tue 31-Mar-15 17:41:27
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Re: compensation for delayed repair by Openreach...


[re: ultra] [link to this post]
 
I meant to add, the next available date for an appointment (had I been unable to be here this Thursday) was the following Thursday, which makes me think they're struggling!

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Standard User rogerfp
(member) Tue 31-Mar-15 18:43:02
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Re: compensation for delayed repair by Openreach...


[re: ultra] [link to this post]
 
I assume that you have spoken to the Post Office and insisted on speaking to a senior manager to ask what compensation you are entitled to before posting on here. What was their response?
Standard User BuckleZ
(fountain of knowledge) Fri 18-Sep-15 11:46:29
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Re: compensation for delayed repair by Openreach...


[re: ultra] [link to this post]
 
BT will pay £10 per missed appointment, not sure about other providers.

Standard User edwincluck
(regular) Sun 11-Oct-15 03:09:19
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Re: compensation for delayed repair by Openreach...


[re: BuckleZ] [link to this post]
 
BT will pay £10 per missed appointment, not sure about other providers.


And by contrast Openreach charges £130 when a customer is not in. Absolutely absurd inequality. Ofcom is quite hopeless for allowing this.
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