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Standard User goldenoldie
(knowledge is power) Tue 10-Jul-12 10:57:04
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Help for a PC users please


[link to this post]
 
got a mate in Ireland who's not terribly computer savvy [ like me ;) ] and he has found a problem or two

Computer is Acer Aspire 5750 Pentium core i-5 processor. I've no idea about RAM on the machine

Got this from him this morning

It's been slowing up recently in downloading webpages. I thought there might be a bug in ti. It already has an anti-virus programmes in it. However I downloaded the free AVG programme last night and its working a treat after it discovered 70 files that were contaminated and are now quarantined


I don't know what he was using before - the machine is about 1 year old .

I suggested that if AVG had found some nasties it might be as well to check for things like Malware and Keystroke loggers .

I shouldn't have done that frown - he's now asked how he does that - and being a MacHead I've no idea as to what he should be running.

Suggestions of things for him to use, would be very gratefully received. Remember he's no Techie Genius .

OH I've already told him that he must not try and run 2 Antivirus Progs at the same time smile

-------x-------x-------x-------x-------x-------x-------x-------x-------x-------x
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things smile
MacBook Pro on OSX 10.7.4 ,Belkin N Wireless Router , [ sssh - and a PC wired lappy using XP Pro ] all on Virginmedia 60meg
Standard User scopio
(learned) Tue 10-Jul-12 11:08:34
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Re: Help for a PC users please


[re: goldenoldie] [link to this post]
 
Marlwarebytes is a free and good program to use for Marlware, Spyware etc. and easy to use.

There are others such as Adaware, Spybot Search and Destroy etc. they all do more or less the same, but I would recommend Malwarebytes for its simplicity and can be installed in addition to anti-virus software.

Edited by scopio (Tue 10-Jul-12 11:10:05)

Standard User scopio
(learned) Tue 10-Jul-12 11:20:08
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Re: Help for a PC users please


[re: goldenoldie] [link to this post]
 
In reply to a post by goldenoldie:
I shouldn't have done that frown - he's now asked how he does that - and being a MacHead I've no idea as to what he should be running.

OH I've already told him that he must not try and run 2 Antivirus Progs at the same time smile


Malwarebytes free version can be downloaded from here;
http://www.malwarebytes.org/products/malwarebytes_free


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Standard User goldenoldie
(knowledge is power) Tue 10-Jul-12 11:33:36
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Re: Help for a PC users please


[re: scopio] [link to this post]
 
Thanks Scopio - I've passed the link for this thread to him smile

[edit] Wahey - he will be downloading malwarebytes this evening and is considering , after a quick look round , registering on the Site [/edit]

My job is done smile

[2nd Edit ] Malwarebytes was apparently downloaded and run and a small collection of trojans was found and dealt with earlier this evening [/2nd edit]

The Irishman thanks you very very much and raises his glass to you

-------x-------x-------x-------x-------x-------x-------x-------x-------x-------x
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things smile
MacBook Pro on OSX 10.7.4 ,Belkin N Wireless Router , [ sssh - and a PC wired lappy using XP Pro ] all on Virginmedia 60meg

Edited by goldenoldie (Tue 10-Jul-12 21:23:27)

Standard User E7er
(knowledge is power) Wed 11-Jul-12 11:05:14
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Re: Help for a PC users please


[re: goldenoldie] [link to this post]
 
Malwarebytes Anti-Malware is top of the list now, previously it was SUPERAntiSpyware which is also worth considering as well.

http://www.techsupportalert.com/best-free-adware-spy...

http://www.snapfiles.com/get/malwarebytes.html

http://www.snapfiles.com/get/SuperAntiSpyware.html


The Antivirus software recommended. Avast! Free Antivirus.

http://www.techsupportalert.com/best-free-anti-virus...

http://www.snapfiles.com/get/avast.html

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Administrator MrSaffron
(staff) Fri 13-Jul-12 10:22:05
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Re: Help for a PC users please


[re: E7er] [link to this post]
 
Another vote for MalwareBytes, helped when I had to clean a neighbours computer.

I'd follow up with what AV software are they using as the next question. Though none of them are full proof and learning to be careful on what you click/allow is a good defence.

Perhaps point them towards to Chrome, which can help avoid the common Internet Explorer exploits

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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