Whenever she scaned with Malwarebytes Free or Superantimalwares Free (i.e. not at the same time) and appeared to have found the concerning "Tracking Cookies" and removed them as instructed by both Scanners. However both Cookies and Pop-ups would come backs whenever she scaned them next time or using her Browser! She even tried booting into "Safe-Mode" and re-ran the scaners which appeared to have removed the Cookies. According to her, these Pop-Ups or Cookie kept re-appearing as before even in "Safe-Mode"???
So could I ask HOW to fix these, i.e. eventually get rid of ALL these Pop-ups and cookies in her Browser/s WITHOUT resolving into the FINAL DECISION of "cleaning up her Laptop by re-installing the OS??? This is quite urgent for her because she needs her laptop for ALL her university's course works and researches etc.
Many thanks for all useful suggestion!!
P.S: She couldn't or recognise from the Scanner/s that IF her laptop is infected/installed with any "Malwares Program/s"
Current ISP: Plusnet FTTC
Edited by OCdragon (Tue 22-Sep-15 09:37:14)