Whatever you do there is no need to pay for help in situations like this.
There are plenty of folk here and on the many other forums that can assist for free.
(Bleeping Computer has a MAC section, there are many other good sites.)
This "Gadget Rescue" is from Virgin but a quick Google brings up interesting results.
I don't and won't ever use Virgin, and yes I am cynical ))
However family experience makes me see their "efforts" to secure peoples systems as nothing more than fund raising at best.
My sister had Virgin Broadband and phone for several years , the service was very unreliable and support was at best dire. The phone was often dead, and the BB was flakey to say the least.
She received emails and letters about security issues and malicious access to her email addresses, this happened several times, the problem was that she had never set up any email accounts with Virgin as she had Hotmail and GMail accounts, so how does a non existent account get used?
Second, over 4 years she received letters form Virgin, each containing a CD with an antivirus suite, a 15 day trial , along with a letter telling her that her PC was infected and customers had complained about being passed virus/malware from her system.
Virgin insisted she should use this CD to clean her PC. On the 3rd occassion she actually phoned Virgin to ask exactly what was "infected". They gave details of the "infection" where it was located in the system and how to remove it from the Windows OS.
Cynical? Yes , my sister has never had a Windows OS, she has always run MAC .
: Synch : 80/20 : Grade A : Download 75.31.Mb/s : Upload 18.71 Mb/s : ping 9 ms
Edited by AdrianPH (Wed 17-Feb-16 13:13:14)