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Standard User samulam
(committed) Sun 07-Aug-16 18:22:26
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RDN/Yan...infection


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Hi, whilst browsing I was confronted with the notice that my machine is infected and adviced to ring Microsoft on: 0 808 189 1317. Is this a scam? I was on well known websites. Anybody had similar experience.
Standard User micksharpe
(legend) Sun 07-Aug-16 18:26:54
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Re: RDN/Yan...infection


[re: samulam] [link to this post]
 
Yes, it's a scam. Probably best to do a scan for malware.
Standard User samulam
(committed) Sun 07-Aug-16 19:18:29
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Re: RDN/Yan...infection


[re: micksharpe] [link to this post]
 
many thanks for the reply. I already done a scan, nothing found.


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Standard User micksharpe
(legend) Sun 07-Aug-16 19:31:23
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Re: RDN/Yan...infection


[re: samulam] [link to this post]
 
Microsoft will never suggest that you contact them. This in itself is a dead give-away.
Standard User BatBoy
(sensei) Sun 07-Aug-16 19:53:27
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Re: RDN/Yan...infection


[re: samulam] [link to this post]
 
In reply to a post by samulam:
many thanks for the reply. I already done a scan, nothing found.
If you have no malware on your PC, then what "confronted you with the notice that your machine is infected and adviced to ring Microsoft" ?
Standard User micksharpe
(legend) Sun 07-Aug-16 20:58:35
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Re: RDN/Yan...infection


[re: BatBoy] [link to this post]
 
Could just be a pop-up ad?
Standard User BatBoy
(sensei) Sun 07-Aug-16 21:16:37
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Re: RDN/Yan...infection


[re: micksharpe] [link to this post]
 
I use Ghostery to block ads.
Standard User shinerweb
(regular) Mon 08-Aug-16 10:34:07
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Re: RDN/Yan...infection


[re: samulam] [link to this post]
 
Do a Google for "0-808-189-3407 pop up removal" although I think MalwareBytes free tool will help you remove it.

Basically, you've (or someone using your machine) to install a piece of malware. It usually comes bundled with freeware/shareware installers and therefore can bypass any usual pop up filters. it will have attached itself to all installed browsers (chrome, firefox, IE etc).

There are plenty of removal tools out there, but... there are also a few removers that install something else. Try malwarebytes tool first and if no luck, come back and I'll see if I can find something else. (I think Kaspersky also has a dedicated removal tool on their free download page).

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