My KIS was due for renewal this month, and last month I got an email asking me to update my payment details as my card had expired (which it had).
I logged in and updated my payment details, and got an email acknowledgement.
Last Friday evening, I got a pop-up that my KIS would not update the AV database. The 'K' on the taskbar had a yellow exclamation triangle.
I sent an email to Lisa Clancy who for years had always been of great help if I had a problem, but last time was at east a year ago, and this time the email could not be delivered (got notification of that the following day, and again yesterday).
Seeing the protection was still enabled, and no threats detected, I ran a scan every few hours to make sure all was well, and decided to phone c/s on Monday morning.
However, when I started the computer on Monday morning (8th), all was well and the KIS had renewed, and an email confirmed that it had.
Tonight, I got another pop-up stating that protection & updates were paused due to the license not being renewed properly, and that if it was a genuine copy that I had, I should download/install the new version.
I ended up paying for it in order to download it, and have now installed & updated it successfully, ran a scan, and all appears to be working well.
Tomorrow, I'll check to see if my payment(s) are showing with my CC company, but they don't always show for a day or two. As soon as I can see what has been paid, I'll contact Kaspersky UK by phone to see what happened.
Wonder if anyone else has had this problem.