We are aware that in a small number of exchanges some Sky Broadband Unlimited and Everyday Lite customers may be experiencing a reduction in broadband speeds. We are sorry for this disruption to our normal service. In some instances web browsing and downloads are taking longer than usual and customers may also notice this impacting on their Sky Anytime+ service.
This issue is partly due to significant increases in the number of new customers joining Sky Broadband in the areas listed below, combined with unplanned delays in the extra equipment we have ordered to accommodate them.
The affected areas are:
Cheshire and North Wales
Stockton (covering Exchanges in Teesside, Durham and Yorkshire)
Outage start time: 20 Jan 2011 - 13:35