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Standard User Techworld
(fountain of knowledge) Tue 01-Feb-11 19:05:29
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Dear Sky


[link to this post]
 
20mb broadband producing <1mb speeds at peak time.

That is all.

....
.
Standard User _Resonance_
(learned) Thu 03-Feb-11 08:35:18
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Re: Dear Sky


[re: Techworld] [link to this post]
 
Well firstly it's up to 20Mb and secondly the speed you sync with the exchange is dependent on line length/quality. There is nothing Sky or any other ISP can do about it I'm afraid.

Sky Broadband Unlimited
Standard User spender1
(newbie) Thu 03-Feb-11 09:11:36
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Re: Dear Sky


[re: _Resonance_] [link to this post]
 
Sky have been having problems in some areas for quite a while now. My area North Wales has been affected since around mid December, Slow throughput, high latency and packet loss have been the norm since then. I sync with my exchange at 19998 and in the day I can easly max my line out but in peak times that drops to anything as low as 0.16mb/s.
Sky did attempt to fix the problem on the 28th but this didnt work pings are now ok but throughput is still dire and there is now significant packet loss (something not seen before the fix) I have been in touch with support who can offer no information about when the ongoing issuess in this area will be sorted, Sky's own forums are full of complaints about slow speeds on their llu product and it seems to be spreading to other areas. There is some speculation that the roll out of the anytime+ service is to blame for the issuess.


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Standard User _Resonance_
(learned) Thu 03-Feb-11 09:28:44
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Re: Dear Sky


[re: spender1] [link to this post]
 
Ah I see. Not seeing any problems here (Scarborough exchange).

I thought the OP was talking about sync speed, but maybe I'm wrong?

Sky Broadband Unlimited
Standard User Finguz
(knowledge is power) Thu 03-Feb-11 09:42:31
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Re: Dear Sky


[re: _Resonance_] [link to this post]
 
Scarborough exchange here too and no problems smile

Sky

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
Standard User spender1
(learned) Thu 03-Feb-11 09:45:57
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Re: Dear Sky


[re: _Resonance_] [link to this post]
 
He may well be talking about sync speed. I just wanted to point out that in some areas there are significant problems on the llu product that Sky are classing as minor. I also ought to have said anyone affected by peaktime slowdown on unlimited ought to raise a ticket about it with Sky support as in their own words " its the only way it will get looked at if enougth people complain"

Here' a link to the problems on thier offical forum


Slow down at peak time

28 pages long I'm afraid

Cheers

Edited by spender1 (Thu 03-Feb-11 09:51:08)

Standard User _Resonance_
(learned) Thu 03-Feb-11 09:52:51
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Re: Dear Sky


[re: Finguz] [link to this post]
 
In reply to a post by Finguz:
Scarborough exchange here too and no problems smile


Another person from sunny Scarborough smile

Sky Broadband Unlimited
Standard User Finguz
(knowledge is power) Thu 03-Feb-11 10:12:44
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Re: Dear Sky


[re: _Resonance_] [link to this post]
 
Hehe yes, there are another one or two on here as well smile

Sky

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
Standard User R0per
(committed) Thu 03-Feb-11 12:56:20
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Re: Dear Sky


[re: Finguz] [link to this post]
 
Well itís nice to hear Scarborough is all fine anyway.

I was very close to switching to Sky, but all the reports of people having problems is really putting me off.
Standard User mabibby
(learned) Thu 03-Feb-11 14:56:32
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Re: Dear Sky


[re: Techworld] [link to this post]
 
I've sadly been one of the unluck "North Wales" customers suffering with poor capacity.

I sync and have a profile around 3-4mb.

I bearly struggle to get 50-kb/s at peak times. I haven't got the time to fight Sky at the moment but it's shocking.

WNRE - Rhyl - Xilo
5.6MB @ 4.5KM Line Length smile
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