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Standard User Alistairharvey
(newbie) Fri 18-Mar-11 20:27:00
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Just got sky , slow speeds, help please!


[link to this post]
 
Hey i just got sky broadband and they told me i would have 20mb speeds no bother. Ive done the bt line test and the speed for my line is 17mb...

i typed in 192.168.0.1 to access the router and its saying my downstream speed is only 4mb?

Im getting 3.5mb constantly. Heres some info if it helps off the stats

ADSL Link Downstream Upstream
Connection Speed 4094 kbps 461 kbps
Line Attenuation 34.5 db 41.5 db
Noise Margin 10.0 db 10.0 db

Live in a flat with 5 people so this is very annoying . Thanks !
Standard User BatBoy
(legend) Fri 18-Mar-11 20:30:53
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
In the first 10 days of training, Sky start you off on 4Megs.



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Standard User Alistairharvey
(newbie) Fri 18-Mar-11 20:33:43
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Re: Just got sky , slow speeds, help please!


[re: BatBoy] [link to this post]
 
Is there nothing i can do ? ive been waiting 5 weeks for it to be installed
Would it help if i phoned and complained or are they just going to keep it on 4mb?

4mb between 5 of us is pretty harsh lol.

Thanks for replying so fast .


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Standard User BatBoy
(legend) Fri 18-Mar-11 20:40:05
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
Check on your web account to make sure training is in progress. It will tell you when it's finished.

It will get faster as the 10 days ticks by. It may be less.



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Standard User Alistairharvey
(newbie) Fri 18-Mar-11 20:45:53
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Re: Just got sky , slow speeds, help please!


[re: BatBoy] [link to this post]
 
Hmm i just checked , it just got put on today to be honest but it says this,


Your Sky Broadband & Speed Estimate
You have Sky Broadband Unlimited which offers a maximum download speed of up to 20Mb
The estimate provided to you at purchase for the maximum download speed your line can support was 10-20Mb.


Your Connection Details
Check back here for updates.
Line testing is not currently in progress.

Should i phone up and say something or?
Standard User broadband66
(experienced) Fri 18-Mar-11 21:06:08
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
Wait 10 days. Do Sky not explain that there are 10 days of line configuration once connected?

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User Alistairharvey
(newbie) Fri 18-Mar-11 21:14:11
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Re: Just got sky , slow speeds, help please!


[re: broadband66] [link to this post]
 
Nope they didnt. To be honest all companys just annoy me now. I miss the good old days of 56kbps at lest then u alwys got that speed lol

Thanks for your help guys .
Standard User BatBoy
(legend) Fri 18-Mar-11 21:30:58
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
In reply to a post by Alistairharvey:
Nope they didnt. To be honest all companys just annoy me now. I miss the good old days of 56kbps at lest then u alwys got that speed lol
Quite funny seeing that you're getting 70 times that laugh



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Standard User R0per
(committed) Fri 18-Mar-11 21:50:49
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
Having recently placed an order, yes they do explain it, but it does involve reading the e-mail they send you.

The first mail you get when placing an order:
To test the performance of your line with its new product, we'll start your new Sky Broadband product at a low speed on the first day, and test your line over the next ten days to find the best speed for your line with this new Sky Broadband product. During these first ten days you may notice some variations in speed and your connection may be intermittent at times - this is normal. Please leave your Sky wireless router turned on for these first ten days to help the testing process.


The next mail confirming your order is being processed:
Testing your speeds
First, we'll test the different speeds and settings on your line.
We'll also start your Sky Broadband off on the first day at a download speed of up to 4Mb.
We'll then increase your speeds and set your line at the best speed possible with a reliable connection.
Please note: while we're testing, speeds may vary a little and your connection may be intermittent over these first 10 days. Don't worry, this is normal.
Standard User DannyD12
(regular) Sat 19-Mar-11 21:04:49
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Re: Just got sky , slow speeds, help please!


[re: Alistairharvey] [link to this post]
 
You can phone up and ask for a gaming profile which should help your speeds considerably.
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