User comments on ISPs
  >> Sky Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User Pappy55
(newbie) Fri 15-Apr-11 18:48:52
Print Post

New to sky & DLM confusion..


[link to this post]
 
I got my sky broardband up and running this week. (Monday?)
On the first 2 days I had major issues with lots of noise on the line and dropping connection.
Through slef testing and fault finding it turned out to be the sky filters were both faulty. Luckily I had 2 good quality ones in my box of IT tricks.

Everything is fine now but my connection seems to be staying between 7-8 mb for 3 days now. I only moved in here a month ago but my previous adress whas the flats behind these ones. you can see through our old kitchen window through our new bedroom one so its less than 20 meters away

There I was on TalkTalk with a comfy 16mb as the exgange is 5mins walk from here (litrally, pretty much the same street)

At first the speed was 3 meg then jumped to 12 before I started notiseing the noise and stability problems caused by the filters.

Will I see an improvement on these speeds or am I qoing to be stuck with half the speed I am used to now?
How does DLM actually work?

Thanks
Standard User XRaySpeX
(knowledge is power) Fri 15-Apr-11 20:41:48
Print Post

Re: New to sky & DLM confusion..


[re: Pappy55] [link to this post]
 
Post your router stats to see what you should really be getting,

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB
Standard User Pappy55
(newbie) Fri 15-Apr-11 21:23:04
Print Post

Re: New to sky & DLM confusion..


[re: XRaySpeX] [link to this post]
 
you mean this?


System Up Time: 47:49:23
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 448153 3562964 0 108829262 2147483647 3:52:50
LAN Up 2844093 1748990 0 2199987201 662805397 47:49:23
WLAN Up 1512712 924059 0 1743412707 101866691 47:49:04
ADSL Link Downstream Upstream
Connection Speed 9215 kbps 798 kbps
Line Attenuation 9.0 dB 6.4 dB
Noise Margin 15.8 dB 17.7 dB


Register (or login) on our website and you will not see this ad.

Standard User tommy45
(fountain of knowledge) Fri 15-Apr-11 21:58:18
Print Post

Re: New to sky & DLM confusion..


[re: Pappy55] [link to this post]
 
With such low attenuation figures as you have(if correctly reported by router) you should get the full sync speed certainly 20mib downstream and at least 1024kbps upstream, could be down to the unhelpful dlm they insist on using

Standard User Pappy55
(newbie) Sat 16-Apr-11 14:03:29
Print Post

Re: New to sky & DLM confusion..


[re: tommy45] [link to this post]
 
so am i likley so see an increased speed in the next few days?
Standard User broadband66
(experienced) Sat 16-Apr-11 14:45:54
Print Post

Re: New to sky & DLM confusion..


[re: Pappy55] [link to this post]
 
Wait for the 10 days and see what happens!

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User boysteve
(member) Sat 16-Apr-11 19:19:42
Print Post

Re: New to sky & DLM confusion..


[re: Pappy55] [link to this post]
 
Yes you should see an increase in speed.
Check the "My Account" page on Sky.com and it will tell you DLM has started,usually takes a couple of days anyway so you should be good,when DLM has finished you ought to be getting the full 20 Mb if not give Sky a call and ask to have your line manually configured.

-----------------------------------------------------------------
Sky Broadband Unlimited LLU without TV
Standard User Pappy55
(newbie) Mon 18-Apr-11 10:05:58
Print Post

Re: New to sky & DLM confusion..


[re: boysteve] [link to this post]
 
The past few days have been strange.
My line is now synching slower than before.

The downsteam has gone from 9215 to 8190 and woke up this morning to see its at 7006.

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 80979 2095622 0 37712683 2147483647 7:39:27
LAN Down 0 0 0 0 0 25:19:14
WLAN Up 2296447 1462244 0 2147483647 244624722 25:18:55
ADSL Link Downstream Upstream
Connection Speed 7006 kbps 798 kbps
Line Attenuation 10.0 dB 6.5 dB
Noise Margin 15.3 dB 15.9 dB

It loks like the DLM has raped me hard.
Standard User NickyJ
(member) Tue 19-Apr-11 08:05:25
Print Post

Re: New to sky & DLM confusion..


[re: Pappy55] [link to this post]
 
I had similar issues, I didn't switch over to the new filters, and the old ones were causing a lot of noise. Switching to the new ones sorted the problem out, but Sky had finished the line testing (even though the website showed it as still in progress). I phoned them up and after repeatedly quoting the speeds I expected from the attenuation, and highlighting that I had resovled the noise issue, she went through to a technical person and my speeds jumped from 4Mbps to 14Mbps (synch speed), that has since dropped to 12Mbps synch but this is much more inline with what I expected

Here is my thread on it

http://forums.thinkbroadband.com/sky/f/3977189-first...

My Broadband Speed TestMy Broadband Speed Test
Just switched from Talk Talk business (nee Freedom 2 Surf) to Sky.

Edited by NickyJ (Tue 19-Apr-11 08:06:42)

Standard User Pappy55
(newbie) Tue 19-Apr-11 21:43:26
Print Post

Re: New to sky & DLM confusion..


[re: NickyJ] [link to this post]
 
After lots of messing about and self diagnosis I did not rule out a line fault and decided to call Sky tech support and I had a really plessent asian chap. He then caled me back on my mobile and told me to try many different things in the test socket and I explained everything from day 1 he looked at my disconnection logs. he said he could understand what i was talking about and believes me that the fault may be external.

I even mentioned about the dlm seeing all my disconections and mistakeing them for an unstable line. I was shocked when he said he canceled it because I can easily get 16mb from here..

I now have a fault reference number and I have to call the team back after 10pm
Looks like they are going to be chaseing BT..

I will be asking for compensation as I have been plauged from the start..
took the Tv enginners 3 visits to get my dish and box installed..
my Broardand and phone install dates were changed twice without telling me.
When I finally get it, it dosent work right..

On the bright side at least sky are aware there is a problem externally and it will hopefully be fixed.
  Print Thread

Jump to