User comments on ISPs
  >> Sky Broadband

Register (or login) on our website and you will not see this ad.

  Print Thread
Standard User Mike_Williams
(member) Tue 10-May-11 10:24:05
Print Post

Excellent Customer Support

[link to this post]
Hi All,

Last night I had occasion to call Sky Broadband Customer Support.

I was pleasanlty suprised at the EXCELLENT service I recieved.

* Clive spoke perfect english.
* Clive was not follwing a script.
* Clive had good technical knowledge.

100% thumbs up.

I hope that our 45 minute conversation was recorded, so that it can be used as an example of how CS should be.

Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User Neken
(knowledge is power) Tue 10-May-11 18:29:19
Print Post

Re: Excellent Customer Support

[re: Mike_Williams] [link to this post]
Sky usually send a mail after a support call asking for feedback so you'll hopefully be able to give this direct to the powers that be. smile

How can one little insulated wire bring so much happiness! - Homer Simpson
  Print Thread

Jump to