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Standard User Mike_Williams
(member) Tue 10-May-11 10:24:05
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Excellent Customer Support


[link to this post]
 
Hi All,

Last night I had occasion to call Sky Broadband Customer Support.

I was pleasanlty suprised at the EXCELLENT service I recieved.

* Clive spoke perfect english.
* Clive was not follwing a script.
* Clive had good technical knowledge.

100% thumbs up.

I hope that our 45 minute conversation was recorded, so that it can be used as an example of how CS should be.

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User Neken
(knowledge is power) Tue 10-May-11 18:29:19
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Re: Excellent Customer Support


[re: Mike_Williams] [link to this post]
 
Sky usually send a mail after a support call asking for feedback so you'll hopefully be able to give this direct to the powers that be. smile

__________________________________________________________
How can one little insulated wire bring so much happiness! - Homer Simpson
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