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Standard User Mike_Williams
(member) Tue 10-May-11 10:48:30
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Sky+ HD Box causing slow broadband speeds


[link to this post]
 
Hi All,

Last night I was attending one of my customers who complained about slow broadband speeds.

Their broadband router had negotiated 228kbps download speed.
Yes I did say 228kbps.

It turned out that their brand new shiny Sky+ HD box, which had been installed in october last year, was cauing the slow down.

The SKY Installer had NOT fitted a micro filter between the boxes dial up modem connection and the telephone socket.

On removing the offending connection the new negotiated download speed was 1328kbps. A lot better, but not very near the 4.0mbps they were quoted when joinging sky broadband.

Their exchange is not a Sky LLU, so theirs is a BT Connection.
Having got the download speed up I then checked their IP Profile using the BT speed checker. This showed it was stuck at 250kbps.

The Sky BB agent is repoting this to BT today (10th), so hopefully there should be some movement soon.

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User broadband66
(experienced) Tue 10-May-11 14:24:23
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Re: Sky+ HD Box causing slow broadband speeds


[re: Mike_Williams] [link to this post]
 
Not really Sky box causing the issue but "lack of filter".

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User Stevenage_Neil
(member) Tue 10-May-11 14:31:45
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Re: Sky+ HD Box causing slow broadband speeds


[re: Mike_Williams] [link to this post]
 
October?

They haven't noticed anything for 8 months?


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Standard User Mike_Williams
(member) Tue 10-May-11 16:06:33
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Re: Sky+ HD Box causing slow broadband speeds


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Not really Sky box causing the issue but "lack of filter".

The problem was caused by the bloke installing the box incorrecly.

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User Mike_Williams
(member) Tue 10-May-11 16:09:20
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Re: Sky+ HD Box causing slow broadband speeds


[re: Stevenage_Neil] [link to this post]
 
In reply to a post by Stevenage_Neil:
October?

They haven't noticed anything for 8 months?
Yes, the customer just assumed the internet was normally this slow.
It was me that said the speed was unacceptable.

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User broadband66
(experienced) Wed 11-May-11 11:19:42
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Re: Sky+ HD Box causing slow broadband speeds


[re: Mike_Williams] [link to this post]
 
Not down to the installer to supply and fit a filter unless he was installing the broadband as well. If the Sky box worked then it was installed correctly.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User Mike_Williams
(member) Wed 11-May-11 12:27:34
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Re: Sky+ HD Box causing slow broadband speeds


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Not down to the installer to supply and fit a filter unless he was installing the broadband as well. If the Sky box worked then it was installed correctly.
I agree that from a short sighted view of things the installer did his job and the new Sky+ HD box worked.

But it is the responsibility of Sky to properly train their installers on the implications of connecting any Sky Box's dial up modem to the telephone line without fitting a filter.

The installer was replacing a SD Sky+ Box with a Sky+ HD Box. I know that their old SD box was not interfearing with their broadband and as far as I know it was properly connected via a filter, so my question is where did that filter go. In his tool box???

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User mikecrawford80
(regular) Wed 11-May-11 13:14:37
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Re: Sky+ HD Box causing slow broadband speeds


[re: Mike_Williams] [link to this post]
 
Was said filter moved to multi room where SKY+ box was moved to, if indeed multi room was taken? Its a bit harsh to criticise Sky Engineer for this...

Sky Broadband Unlimited
November 2010 Spedtest ...
Standard User Mike_Williams
(member) Wed 11-May-11 13:17:19
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Re: Sky+ HD Box causing slow broadband speeds


[re: mikecrawford80] [link to this post]
 
In reply to a post by mikecrawford80:
Was said filter moved to multi room where SKY+ box was moved to, if indeed multi room was taken? Its a bit harsh to criticise Sky Engineer for this...
No I examined the wiring of the "old" Sky+ box and there was not even a cable coming out of the dial up modem socket on this.

Sky MUST train their installers properly...

Regards
Mike Williams

Info :-
Demon Express Solo (Pipe:lon1-aj1e)
Line: Length 250 metres, Modem: Netgear DG834G

Connection Speed; Down: 8128 kbps Up: 448 kbps
bRas Profile = 7150 kbps

After Tweaking (MTU=1500 Rwin=513920)
XP SP2 downloads @ 750KB/s

PC: Epox 8K7A+, Athalon XP1700+, 1GB DDR-266, 64MB ATI Radeon 7500, Windows XP SP2
Standard User NickyJ
(member) Wed 11-May-11 13:24:29
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Re: Sky+ HD Box causing slow broadband speeds


[re: broadband66] [link to this post]
 
I would have thought that should be standard practice for anybody connecting any equipment to a phone line WHETHER OR NOT the phone line has been enabled for ADSL or not a the point of fitting. When we moved into our previous house and took the alarm box apart, that had certainly been connected with a microfilter in place.

My Broadband Speed TestMy Broadband Speed Test
Just switched from Talk Talk business (nee Freedom 2 Surf) to Sky.
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