If your router breaks with in the 12 months , Sky replace , no questions asked .
If it breaks out side the 12 months , they will try and charge for a replacement . to this date i have not known anybody silly enough to pay the replacement charge but all the same , with that type of attitude they should be sending new router to new customers and free refurbished router to existing customers IMHO .
A threat to cancel with Sky normally changes what ever your not happy with , with in reason .
Vivaciti MurphX LLU