You can read the thread detailing my first attempt at fixing this snag with Sky here.
I was getting a steady 4mbps from Sky, despite all my line stats pointing towards 7-8mbps being feasible. I contacted support and asked to be set to a gaming profile, which gained me 0.5mbps at the expense of half my upload sync speed. The tier 2 support guy also kindly said he'd send out an Openreach engineer just in case.
When the Openreach engineer got here, he said straight away after plugging his kit in that the problem was I was on regular ADSL, not ADSL2+. He said it's not uncommon; while Sky have their equipment in our exchange, I wasn't the first household he'd seen where my Sky connection was still being routed through the BT equipment.
Has anyone heard of this before? Despite the sync speeds being broadly similar to my old regular ADSL connection, when I saw upstream syncs of 900kbps and 768kbps I assumed I must be on ADSL2+?
I called support back, who first told me that I *was* on ADSL2, and there must be some other reason for the slow speed.
After contacting their Customer Solutions people, he then took me off hold and explained that the "Sky Voice and Broadband Network" in my area was oversubscribed, and therefore I couldn't be migrated across to ADSL2.
Anyone got any advice on how to follow this up? I'm not terribly happy with being told I'll get ADSL2 only to, well, not get it without anyone even telling me. Plus, the numerous excuses, plus people on the phone claiming I'm ADSL2 when an engineer in front of me proves I'm not make me think I might be getting the run around a bit.
What should I do now?
Edited by Elmlea (Sat 11-Jun-11 22:24:56)