Sky have played 'silly [censored]' for the last couple of years. First, charging for broadband when it should have been free, as part of a package. Then, when this was queried, they used the excuse "we don't have equipment in your exchange". Fair enough, except that there was no mention in the offer of it "being subject to...". When it was proven to them that they had equipment, the excuse changed to "no free ports, but people wouldn't understand that so we say no equipment in the exchange". Stuck with paying £20p/m for a sub 2mb service with a 2gb cap, and chasing supposedly automatic refunds.
So the decision is made to cease SkyTalk and BB, and give BT Infinity a chance. With free migration, free setup, and a 40mb (30 from the cabinet, giggle) uncapped line... lets get some.
I ought to know my life is never that easy. I've always been thwarted trying to get broadband - back from when Jones Cable Company went bust in 93, to Telecential merging into Telewest into NTL (and cancelling/delaying cable each time), to moving to a house 7km from the exchange... why should suddenly being soooo close to an FTTC cabinet mean a change in luck!
BT call today because Sky have put a STOP on the line, and will not remove it. 3 hours spent on phone to Mumbai, Scotland and Yorkshire(!), and still cannot get the STOP removed. Why? because 'we' shouldn't have cancelled the service....
That is the sole explanation. "You shouldn't have cancelled". No reason, just spite. *WE* have to call *THEIR* IT department (wtff?) to have it removed. We cant escalate the issue (operators disconnect when asked to escalate)
Just screaming. Useless bunch of *****!
The views expressed here are mine alone, and do NOT reflect those of my employer, present or previous.