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Standard User kojak
(regular) Tue 21-Jun-11 22:31:01
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11mb for nine months 6mb now


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I am with Sky Broadband and phone and have been for the last 9 months. On Sunday my broadband kept disconnecting for no reason I thought it was Sky issue with their exchange. So I telephoned Sky tonight and told them my line kept disconnecting and that my speed has drop and I was getting 11mb constant speed till Sunday, he told me my line couldnít support 11mb and that my broadband was like a carrier bag and it had burst (what can you say to that) now I must have been on the phone 5 minutes and in that time my connection was now constant and I am now only getting 6mb which is now [censored] because itís like half of what I was getting and surely Sky was to blame for my disconnection has anyone else had this problem.

My year is up in September so I will leave and go with someone else for my phone and broadband
Standard User BatBoy
(legend) Tue 21-Jun-11 22:34:01
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Re: 11mb for nine months 6mb now


[re: kojak] [link to this post]
 
Sounds like you have a problem with the connection at your house rather than the exchange. Can you post your line stats reported by your router?



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Standard User kojak
(regular) Tue 21-Jun-11 22:39:52
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Re: 11mb for nine months 6mb now


[re: kojak] [link to this post]
 
DownStream Connection Speed 8190
UpStream Connection Speed 412

Before I spoke to Sky my speed was a lot less than 1mb and was dissconecting all the time when i phoned to speak about the problem my line became constant and i was told my line would be rejuced it all seem like pie in the Sky to me.


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Standard User BatBoy
(legend) Tue 21-Jun-11 22:43:39
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Re: 11mb for nine months 6mb now


[re: BatBoy] [link to this post]
 
Have you got any numbers for Line attenuation and SNR margin?

What sky package you on - Connect?



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Standard User uno
(fountain of knowledge) Tue 21-Jun-11 22:53:42
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Re: 11mb for nine months 6mb now


[re: BatBoy] [link to this post]
 
Unlikely to be connect as above 8128k, unless they've started using 21CN 2+ wink

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

Edited by uno (Tue 21-Jun-11 22:54:15)

Standard User BatBoy
(legend) Tue 21-Jun-11 22:55:12
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Re: 11mb for nine months 6mb now


[re: uno] [link to this post]
 
I wonder if Sky have now capped the sync at that, or if the SNR is on the limit?



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Standard User uno
(fountain of knowledge) Tue 21-Jun-11 22:55:53
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Re: 11mb for nine months 6mb now


[re: BatBoy] [link to this post]
 
Impossible to say with*out* the SNR/atten figures, but looks like an odd total to be capped at.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

Edited by uno (Tue 21-Jun-11 22:56:12)

Standard User mark777
(fountain of knowledge) Wed 22-Jun-11 09:40:50
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Re: 11mb for nine months 6mb now


[re: BatBoy] [link to this post]
 
he told me my line couldnít support 11mb and that my broadband was like a carrier bag and it had burst (what can you say to that)

That made me chuckle to be fair smile

Never heard that before!

SKYBROADBANDLLU
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