Using the Broadbandmax speed test, I get around 3M down and 400k up. These are better than I see with the ThinkBroadband test, but still not at the level that the router says I am syncing at.
The BBC iplayer download tester says:
Download speed - 3427 kbps
Streaming speed (1) 1730 kbps
Streaming speed (2) 1120 kbps
Streaming speed (3) 890 kbps
So the average is 1246 kbps
I don't understand why there is such variation between tests (and between parts of the BBC test)? Certainly the connection that I get in practical terms does not *feel* like a 3MB+ connection. YouTube videos break up and require buffering repeatedly and downloads take an age to complete.
I can see what other providers are available, but is there any way to see what the speeds they can provide are actually like?
Generally if you choose an LLU provider you will see your full sync speed.
LLU is where the service provider has put their equipment into your local telephone exchange (usually a building near to you)
So SKY will go to your local exchange and put Sky equipment into this.
When you subscribe to Sky you then get Sky's LLU broadband and your line connects directly to Skys equipment at the exchange.
If Sky have not been to your local exchange and have not put their equipment into your exchange....
You can still subscribe to sky broadband...
HOWEVER your line connects to the local exchange and then accesses sky via BTs equipment.
Your house - local exchange - BTs equipment - Sky
This is instead of your line connecting to the local exchange and connecting to sky directly through skys LLU
With LLU it goes
your house - local exchange - Sky
This bypasses renting capacity from BT
So without LLU sky have to use BTs equipment...
& Sky have to pay a premium to BT for the data that you use. It is far more costly per GB than using their own LLU network.
Because of this Sky minimize on the amount of backhaul that they buy from BT. This means that people who are not on LLU have a poor experience and slow speeds.
Whereas a sky customer on LLU will have fantastic speeds as Sky are not having to pay BT a premium...
SO WHY ISN'T LLU EVERYWHERE?
Installing their own equipment into the local exchange is expensive
If you live in a small village many service providers will not see the point in paying a high price on installing expensive equipment.
This is because the uptake of their service is likely to be low.
Low uptake = long time for their expensive investment to be paid for.
Ultimately do not install their own equipment.
the exchange can already be full and there is literally no room to install their own equipment.
SO HOW CAN WE HELP?
Well firstly if you are out of contract with Sky...
Assuming you are not on LLU with Sky.
We can see if there any other LLU options available such as BE or even talktalk (whether it's a re seller or not)
If there is no LLU at your exchange. There are other ISPs out there (usually smaller ones) that will usually charge slightly more but rent plenty of backhaul from BT and hence give you a good speed.
If asked for a username and password
Can you access 192.168.0.1 (type this where you usually type in websites such as www.google.co.uk)
Click onto maintenance
Click onto show statistics.
Copy and paste everything on this page into this forum
This will confirm if your lines performing okay and whether you're on LLU or not
I expect to see something like this
Your numbers will be different of course
System Up Time: 77:12:36
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 1528636 2249333 0 205616176 2147483647 77:11:22
LAN Up 1314900 932041 0 1367959945 145959109 77:12:36
WLAN Up 1131246 747071 0 1253538278 87933935 77:12:17
ADSL Link Downstream Upstream
Connection Speed 15336 kbps 1111 kbps
Line Attenuation 29.0 dB 16.9 dB
Noise Margin 8.1 dB 9.1 dB
Enter your details
Click onto summary
It will say "The following services are available in your location:"
Copy and paste everything below this... e.g.
I expect to see something like this
"The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
O2 / Be LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU"
From here we can help and do our best
Edited by ukhardy07 (Tue 16-Aug-11 02:47:11)