I have sent countless emails to their "tech support" and each one has had a different reply to the last. The problem I'm having is what feels like constant lag and asked to be put on the "gaming profile". I used to be on the free service and was told that I could only be on that if I was on the Sky unlimited package, which I changed to, then asked for the gaming profile and was told it was on.
Well, it didn't improve it at all. I got a higher download speed and that was about it. Many more emails later they have fiddled with the line and said that it was all fine.
It used to start at around 3mb download then over the days (the line had finished training) to around 700kb. Email later, it was back up only to deteriorate again a few days later. They kept telling me there were errors developing on the line, no idea how or why and it got to the point were they would say everyday I needed to unplug the router and leave it and plug it back in to clear the errors. It got to the point where I didn't bother and told them I had for them to say "ah yes, the errors have cleared!". Miraculous!
Another email, and the line has supposedly been tested by them and they can find no problem. I also asked about the gaming profile and they now tell me I can't be on it as you need to be on Sky's telephone and BB deal to have it.
I am very disappointed and currently appalled at the service provided by Sky, I feel like I've been lied to all the way along to just get me to change products.
Here's my details:
ADSL Link Downstream Upstream Connection Speed 2048 kbps 608 kbps Line Attenuation 57 db 31 db Noise Margin 14 db 12 db
"If it aint broke, I'll break it.. if it is broke, I'll break it some more"
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